There are newer employer reviews for Humana
There are newer employer reviews for Humana

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Helpful (4)

Big let down

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Grievence and Appeals in Louisville, KY
Former Employee - Grievence and Appeals in Louisville, KY
Doesn't Recommend
Negative Outlook
Approves of CEO

I worked at Humana full-time (More than a year)

Pros

Decent pay starting out but over time it becomes restricted. Worked with some good management members directly. Work/Life balance was decent, benefits were okay. They have good intentions and processes, but not everyone follows them.

Cons

Biggest downside is if you are not in the "in crowd" or good friends with people in power positions it is very difficult to get a promotion. Promotions tend to be more about who you know rather than what you know. Saw many people promoted to positions that they were not qualified for (small things like using microsoft excel, knowing the processes, familiarity with the systems, etc). The communication between cross-functional teams is very poor, almost non-existent. Hard to do you work when changes are made and not shared with other areas affected by the change. Leadership can be spiteful, almost to the point of a witch hunt. Personally felt attacked on numerous occasions when bringing concerns to management and then being told that you are not a team player. No mentor programs or anything to help associates gain knowledge in other areas they may want to move to in their career. Moving freeze that is in place for 6 months at a time really kills morale.

Advice to Management

Improve communication between cross-functional teams. Medicare industry is volatile and policies are constantly changing. Changes need to be relayed immediately instead taking "we will take care of it the next day and figure it out then" method. Provide a mentor program or career coaching. Do away with the moving freeze.

Other Employee Reviews for Humana

  1. Helpful (5)

    Stifling

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Tampa, FL
    Former Employee - Sales in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Humana full-time (More than 8 years)

    Pros

    The pay is better than average in the industry and the overall benefits of the company are also better than the industry standard. The company does have good people working in the rank and file positions.

    Cons

    It is a very stifling company. If you are not part the inside circle your chances of promotion or recognition will be nonexistent. It's a company that does not promote creative thinkers. Eventually, management forces out the inviduals that really could contribute to the organization.

    Advice to Management

    listen to your rank and file employees


  2. Helpful (1)

    Not for everyone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Services in Springdale, OH
    Former Employee - Member Services in Springdale, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Humana full-time (More than 3 years)

    Pros

    Some hard techs- good extra benefits (tution reimbursement, on site gym and cafe

    Cons

    Extra long hours- mandatory overtime, gives us pto but hardly allowed to use it. Favoritism is defiantly in place. Management does not understand how mentally exhausting it can be on the phones all day getting yelled at then be talked down to about your metrics. And when you do a great job for months/ years you still don't get assigned additional off the phone work. New hires who do not have nearly as much background in pharmaceuticals nor are even certified and started out at a much higher pay rate. When you go to upper management about issues about you're concerns you are generally given a bs answer then everything is forgotten. When u are given an off the phone task the race card is played and given to another person of different race. Not ALL departments are this risky. Member services is a big dept who often portrays this.

    Advice to Management

    Pay more attention to associates concerns


There are newer employer reviews for Humana
There are newer employer reviews for Humana

See Most Recent

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