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Don't Believe Everything You Hear or See

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Tampa, FL
Former Employee - Customer Service Representative in Tampa, FL

I worked at Humana full-time for more than 3 years

Pros

Benefits and pay where good for a contact center.

Cons

Politics in the office keep alot of well qualified individuals from moving up in the company.

Advice to ManagementAdvice

Get rid of your middle managers who don't take care of their employees

Doesn't Recommend

710 Other Employee Reviews for Humana (View Most Recent)

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  1.  

    They talk the talk but can't walk the walk.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Company Contact Lead  in  Cincinnati, OH
    Current Employee - Company Contact Lead in Cincinnati, OH

    I have been working at Humana full-time for more than 5 years

    Pros

    I was able to help people with their insurance issues. I did this by providing education and guidance. They are a large company and have a lot of opportunities once hired.

    Cons

    They are very shiny on the outside but not so sweet on the inside. They have a very cookie cutter image and don't respond well to those who do not fit into that mold. Advancement becomes difficult. The benefits are terrible considering they are an insurance company. Internal customer service is borderline rude and often not very helpful. As employees, we are expected to go above and beyond to offer the ultimate customer service experience but as the consumer that is far from what happens.

    Advice to ManagementAdvice

    Listen to your employees and start Walking the Talk.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Good Job, if in non-micromanaged position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive
    Former Employee - Sales Executive

    I worked at Humana full-time for more than 5 years

    Pros

    The work/life balance is good, and the people that work there are great. Overall, it's a good company to work for.

    Cons

    In the sales area, there's a lot of favoritism and micromanagement. Also, management doesn't really know exactly what's involved with our jobs, and yet they manage as if they do.

    Recommends
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Humana

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