Humana

  www.humana.com
  www.humana.com
There are newer employer reviews for Humana

 

Don't Believe Everything You Hear or See

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Tampa, FL
Former Employee - Customer Service Representative in Tampa, FL

I worked at Humana full-time (more than 3 years)

Pros

Benefits and pay where good for a contact center.

Cons

Politics in the office keep alot of well qualified individuals from moving up in the company.

Advice to ManagementAdvice

Get rid of your middle managers who don't take care of their employees

Doesn't Recommend

779 Other Employee Reviews for Humana (View Most Recent)

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  1.  

    They talk the talk but can't walk the walk.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Company Contact Lead in Cincinnati, OH
    Current Employee - Company Contact Lead in Cincinnati, OH

    I have been working at Humana full-time (more than 5 years)

    Pros

    I was able to help people with their insurance issues. I did this by providing education and guidance. They are a large company and have a lot of opportunities once hired.

    Cons

    They are very shiny on the outside but not so sweet on the inside. They have a very cookie cutter image and don't respond well to those who do not fit into that mold. Advancement becomes difficult. The benefits are terrible considering they are an insurance company. Internal customer service is borderline rude and often not very helpful. As employees, we are expected to go above and beyond to offer the ultimate customer service experience but as the consumer that is far from what happens.

    Advice to ManagementAdvice

    Listen to your employees and start Walking the Talk.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Lots of opportunites for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Utlilization Review RN
    Current Employee - Utlilization Review RN

    I have been working at Humana full-time (more than 5 years)

    Pros

    Offer opportunities for job growth, changing roles. also offer opportunities to work from home

    Cons

    experiencing alot of growth which can lead to alot of changes

    Advice to ManagementAdvice

    solict and listen to suggestions from employees

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Humana

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