Hyatt

  www.hyatt.com
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Guest Service Manager- Park Hyatt

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Guest Services Manager  in  San Francisco, CA
Former Employee - Guest Services Manager in San Francisco, CA

Pros

Great growth and transfer opportunities for management.

Cons

Surprisingly, Hyatt has one of the most outdated and inefficient software/computer systems in the industry. The orientation and training for all employees is sub par compared to that of InterContinental and Four Seasons. Average hotel benefits. Worst of all, Hyatt had the least life-work balance for salary employees than any of the 5 major brands I have worked for. Very time demanding. HORRIBLE - I mean, the absolute worst employee provided "meals" I have ever encountered.

Advice to ManagementAdvice

Modernize systems, incorporate more inspiring, useful training and ongoing education. Improve life/work balance for your managers.Value your employees and feed them better and offer better employee facilities. What a joke.

Doesn't Recommend
Positive Outlook
No opinion of CEO

Other reviews for Hyatt

  1.  

    Good experinece

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Intern  in  New York, NY
    Former Employee - Operations Intern in New York, NY

    Pros

    Experience every aspect of hotel operations.

    Cons

    Unpaid and borderline slavery work. They also send you out to everywhere.

    Advice to ManagementAdvice

    Treat interns better

    Doesn't Recommend
    Neutral Outlook

    Hyatt Response

    Apr 23, 2014VP Talent Management

    Hyatt does not offer unpaid internships at any managed locations. Please feel free to reach out to us at hyattcareers@hyatt.com. Thanks

  2.  

    Better be a Multitasker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gallery Host  in  Chester, VA
    Current Employee - Gallery Host in Chester, VA

    Pros

    No shortage of hours as a Gallery Host

    Cons

    Depending on the property you are at: lack of help a.k.a. co-workers. There have been plenty of times where I have been the only one at the desk with no housemen, manager, nada. Left to take orders, file maintenance complaints, answer calls, make reservations and bartend. It can be overwhelming at times.

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