There are newer employer reviews for Hyatt
There are newer employer reviews for Hyatt

See Most Recent

This job will make you appreciate the 9 to 5 job. TRUST ME!

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Front Office Agent in Baltimore, MD
Current Employee - Front Office Agent in Baltimore, MD
Doesn't Recommend

Pros

12 Free hotel stays at any Hyatt in the world. Friendly coworkers

Cons

Horrible Pay Horrible Hours Horrible Health Insurance, Vision, and Dental Horribly antiquated management styles Inconsistent and unfair treatment of employees

Advice to Management

Basically, you just should not work here. Little pay, the minimal hours during the slow season (which grows bigger and bigger with the hospitality industry suffering the way that it is,) and the poor management is just not worth your time.

Other Employee Reviews for Hyatt

  1. Helpful (2)

    Did not like it too much

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Omaha, NE
    Former Employee - Sales Associate in Omaha, NE

    Pros

    Free hotel rooms Decent pay Lots of hours available if you want to work overtime Reputable company

    Cons

    Suffocating work environment non-stop calls Time off discouraged very easy to get fired

    Advice to Management

    Try to be more flexible and less rigid. Stop trying to micromanage


  2. Helpful (1)

    Great training ground for industry experience, but you will take your experience elsewhere.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend

    Pros

    This hotel is the largest in San Diego, and one of the largest Hyatts in the world. Working here will give you good experience and provides a great addition to your resume that will be noticed by other employers in the industry.

    Cons

    The Manchester Grand Hyatt is a perfect example of having too many chiefs and not enough indians. Lack of trust causes a lack of empowerment of employees to assist guests properly, and departments often lack the tools to complete their jobs effectively. For example, a server in a restaurant may not split a check for a guest without management approval, and administrative departments often lacked essentials like pens and paper because upper management would not approve purchase. Additionally, lower-level management is so overworked by their many superiors that they cannot pay proper attention to guests and clients. The hotel's HR department constantly expresses their desire to "promote from within", but does not let it be known that this policy generally only applies to those already at a management level, or their paid interns known as Corporate Management Trainees (CMT's), who are often thrown into management positions after 10 months that they are not at all ready for.

    Advice to Management

    Provide the proper tools to employees to do their jobs properly. Recognize and promote from within, while looking among the ranks of qualified and interested non-mangement employees as well as your CMT's.


There are newer employer reviews for Hyatt
There are newer employer reviews for Hyatt

See Most Recent

Work at Hyatt? Share Your Experiences

Hyatt

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.