602 Employee Reviews (View Most Recent)

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Good place to work if your don't mind selling your culinary soul.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Team Leader  in  Saipan, MP
Former Employee - Team Leader in Saipan, MP

I worked at Hyatt full-time for less than a year

Pros

Good upper leadership and company values. Good stepping stone for moving into other careers.

Cons

It is nearly impossible to strike a stable work-life balance. Much of your life will be demanded at work. Lower and middle management have no sense of calm under stressing circumstances. They tend to panic and as a result lash out at the "Rank-&-File" employees, often in full view of customers.

Recommends
Positive Outlook
No opinion of CEO

Other Reviews for Hyatt

  1.  

    Opportunity for the clique.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Banquet Manager
    Former Employee - Assistant Banquet Manager

    I worked at Hyatt full-time for more than a year

    Pros

    There are a lot of opportunities for the right people in the right hotels. If you are lucky enough to have a great director, you can learn a lot from them and they will help you to move along with your career. There is also the ability to move throughout brands and advance through several hotels in the area, but there is little ability to promote within a hotel until people move on. Each transfer and lateral promotion also receives a raise.

    Cons

    In my hotel, the leadership committee was very much a clique who favored and promoted those who they liked most, not always on merit. It's unfortunate that this sometimes meant people were pushed out who would have otherwise had great potential. Other downsides include poor work/life balance and long hours. Some managerial positions are hourly and the business flow sometimes means that managers are only making $900 every two weeks. There are a lot of people playing the corporate game and so much of performance is based on your name being mentioned in customer surveys.

    Advice to ManagementAdvice

    The company values are great and in place. Some managers have misplaced conception of time management and prioritization; some department heads have become detached from the operation and forget what running an operation actually takes.

    Neutral Outlook
    Approves of CEO
  2.  

    So much potential...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Server  in  Philadelphia, PA
    Current Employee - Restaurant Server in Philadelphia, PA

    I have been working at Hyatt full-time for more than 3 years

    Pros

    Benefits are ok, especially the 12 free rooms around the world per year.
    Good hourly rates. Great tuition reimbursement.

    Cons

    Work-life balance is a foreign concept for Hyatt. There is little or non-existent room for growth even if you seek out the opportunities and follow the right channels. The do not strive to help their workers improve themselves. Conflict-resolution mechanisms are not in place.

    Advice to ManagementAdvice

    Please listen to your employees and follow up if someone brings an important issue to your attention. I believe in Hyatt's mission but it is not enforced in the day to day practices.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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