IBM

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above avg rate for deskside support

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Desktop Support in Irving, TX
Current Employee - Desktop Support in Irving, TX

I have been working at IBM

Pros

This is for what we call Supplementals

12month contract with 6 month extension....read the CON first

Now, once you've proven yourself that you can keep scheds, have good feedback from the "lead" on whatever project and also have a few jobs involving subbing for a Deskside person going to vaca, they will ask you if you want a steady 40hr position and be a perm deskside. that's what im doing now, ive completed the initial 12 months, gave me a 6month ext, the client i work for doing support gave back positive feedback and im doing a 3yr supplemental contract now. once you get 3yrs, which is a bit rare for most Supplementals, you'll get the full benefits package with 401k and health. my manager is pretty easy going, 98% hands off, lets me work and just emails me a few times a month. so i do like the job...though now...a few yrs of doing deskside support...of course im aiming to go higher including the pay rate...ill take advantage of the free microsoft cert training theyve got and will ask to be a regular IBMer

Cons

i thought i was going to start doing deskside support right away but nope, you start off doing ad-hoc stuff. installing POS for clients, doing servers, networks (add/move/change). many late nights and early mornings. hours were sort of up and down, one week id be doing 45-50hrs, another 4-8 initially. my very first job was offsite to work with a group of ppl ive never met and install POS. lol i had no exp with POS, but i was good with comp hardware so its was pretty easy, but i felt like being thrown straight to the fire, all good it was my highest paying job as a 18yr old

Advice to ManagementAdvice

You guys aren't bad, i like my manager, everything's gravy, im in my young 20s earning double, triple on what my friends make.

Recommends
Approves of CEO

12700 Other Employee Reviews for IBM (View Most Recent)

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  1. 1 person found this helpful  

    Smooth sailing if you can hack the culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Intern in Research Triangle Park, NC
    Former Employee - Intern in Research Triangle Park, NC

    I worked at IBM

    Pros

    - extremely flexible work options (you can basically telecommute anytime you want, and hardly anyone comes into the office)
    - IBM has a great brand and is recognized on resumes
    - very strong team environment ... since the company is so big, everyone has to help each other out by sharing knowledge and expertise

    Cons

    - huge company, so you can feel lost at times. but I relied on the internal company directory to find the right contacts and get things done
    - everyone is extremely busy, so as an intern, I had to be proactive about my project or risk having a pretty unmeaningful summer. great culture if you are a go-getter
    - pay was so-so compared to my MBA peers

    Advice to ManagementAdvice

    Encourage some work-life balance and mean it

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    You have to play the IBM game if yo uare to get anywhere here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software IT Architect in San Francisco, CA
    Current Employee - Software IT Architect in San Francisco, CA

    I have been working at IBM

    Pros

    Depending on the role you are in, you have flexibility of hours and customer engagements where you can grow your skills and influence.

    Cons

    You have to play the IBM game if yo uare to get anywhere here. That means not only being good at what you do, but being that political animal and playing to the management galleries and all the metrics that you are measured by. You may have all the opportunities to excel at those metrics in the rols you are in, yet you will be measured by it! This I think is the bane aof a lot of big companies. They acquire companies by the dozen every year and depersonalize the new employees and pretty much break & rebuild those. Sometimes it works out well and not tother times.

    Advice to ManagementAdvice

    We acquire many companies in a year, even in areas that we have products and people already in the market. I think tihs reflects badly on our capacity to build great products - be it dur to lack of investment or simply incompetence - that we have to go out and spend money to get state of the art capabiity in the market segment. Lets put some effort into improving our product development capabilities.

    Disapproves of CEO
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