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Heavy workload, but many opportunities

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - GTS Midrange Engineer in Damastown (Ireland)
Former Employee - GTS Midrange Engineer in Damastown (Ireland)

I worked at IBM

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

Many opportunities with a variety of customers.
A lot of freedom to innovate and develop better ways of doing things.
Huge opportunities to learn and develop abilities.
A lot of independence given to staff.

Cons

Clients are overpromised resources and services that haven't been developed. More coordination because sales and technical services would easily resolve this.
Staff not protected from verbal aggression and abuse from customers.
Not enough listening to lower level staff with direct customer facing roles.
Failure to manage workloads resulting in hugely unrealistic workloads.

Advice to Management

Coordinate relationships between management and operational staff more effectively.
Stop selling services you cannot deliver, or at least delay implementation until capabilities are developed.
Don't pick up bad customers on the promise of future business - it is already resulting in collosal losses.
Listen to your staff - don't just take the clients word for it.
Stop promising resources to clients that don't exist.

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There are newer employer reviews for IBM
There are newer employer reviews for IBM

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