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Tremendous Learning experience; great company but just too big!!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Vice President in New York, NY
Current Employee - Vice President in New York, NY

I have been working at IBM full-time (more than 10 years)

Pros

Smart people, strong values, leading edge, tremendous capabilities and education, can still do your job when you're remote, i've traveled the world and have learned more in the past 12 years than with any other employer

Cons

size, complicated, heavily matrixed, hard to get things done without an internal network

Approves of CEO
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  1. 2 people found this helpful

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Software Development in Durham, NC
    Current Employee - Manager Software Development in Durham, NC

    I have been working at IBM full-time (more than 10 years)

    Pros

    Excellent salary, good benefits, smart people. If you do an good job and are willing to give a good part of your life to helping the company, they will compensate very well.

    Cons

    They are increasingly treating their employees like 'tools' instead of humans. Respect for the individual used to be a core principle from founder Tom Watson but they have strayed from that over the years

    Advice to ManagementAdvice

    Focus more on people management

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 3 people found this helpful

    There has never before been a collection of such

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Engineer in Longmont, CO
    Former Employee - Technical Support Engineer in Longmont, CO

    I worked at IBM full-time (more than a year)

    Pros

    It's easy to get a job there. They start you out answering phones and reading out of a support database. It's slightly easier to get a job at a real company with potential to grow out of your role once you have about a year under your belt from a place like this.

    Cons

    They absolutely do not reward you for doing an excellent job. There is no motivation to try to work any harder once they put you on 10 desks for 10 different companies at the same time. At $10.50 an hour, you will be unable to afford anything at all that you might want to do. If you're a nonsmoker, you will strongly consider starting the slow process of killing yourself with lung cancer once you start working at IBM. It's about the only way to get out of the carpetted warehouse that is the call center. IBM is very cognizant that the job market is overflowing with underqualified job seekers. This is their way of exploiting that and capitalizing on it at the expense of the quality of life of Coloradans. They pay a slightly better wage than flipping burgers for a job at which you might be absolutely amazing, but they will put you on Tier 2, 3, and 4 desks and still pay you like a Tier 1. They reserve the right to change whatever desk they put you on and exploit the living hell out of your computer expertise to the nth degree. You will be asked to do 16 hour shifts. My longest was 18. You basically have to do it to get the overtime pay in order to afford to live. IBM would buy slaves outright if they could.

    Advice to ManagementAdvice

    You shouldn't have cut call-center employee pay from $20/hr to $10.50/hr in 2009. That was terrible for the Colorado economy. And to make it even worse, even though the market was arguably what justified the cuts to begin with, those wages have not even started to move back upwards to what they were for the same jobs in 2008. I know this because I still see your little contractor agencies looking for contractors on Craigslist - they dredge the bottom of the barrel on purpose because there's always someone there at that price level who will practically beg for a job. Well guys, you get what you pay for. That means the Tier 4 desk I left in 2010 was left with exactly one guy who knew what he was doing in Linux to support 10 different accounts. When he left shortly after I did, there was nobody left who had the skillset to do the job. How many Tier 4 calibur agents do you think are going to line up at your doorstep to work for $10.50 an hour? You'll be overloaded with resumes from inexperienced and disadvantaged people though. And if you get lucky, you can find a few more actual computer technicians you can exploit who will tolerate the inhumane, patronizing atmosphere just long enough to realize you've been screwing them since they started the job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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