IBM – “The world is our oyster...”

Pros

Quality of the people I work with and the rewards of providing value to our customers.

Cons

The breadth of the value we can provide our customers is sometimes difficult to manage and leverage

Advice to Senior Management

Continue to remove the roadblocks for the front line to client facing teams to act as one IBM. Build an organizational structure that promotes collaboration (reporting, measurements, compensation) and then set a high bar for the skills, social networks, behaviours that are critical for this success... need to be honest with the assessment of the current leaders.