IBM – “Be careful Sam”

Pros

Flexible work environment and the ability to work from home on occassion. Great access to best practices and intellectual capital.

Cons

Many senior staff with a high level of knowledge and history are being let go in favor of hiring inexperienced offshore workers. This is creating a huge knowledge gap and also means those few experienced workers remaining are required to take on much more of the workload and must also fix issues created by less experienced workers.

Advice to Senior Management

Realize that these cuts to (presumably) improve the bottom line and stock price are not in the best interest of the company in the long term. Clients are already expressing concern with the drop in service quality and once those contracts are terminated, this great company will falter.