There are newer employer reviews for ICF International
There are newer employer reviews for ICF International

See Most Recent

Helpful (3)

Horrible support system, did not give agreed-upon pay!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - Field Interviewer in Middletown, PA
Former Contractor - Field Interviewer in Middletown, PA

I worked at ICF International as a contractor (Less than a year)

Doesn't Recommend
Negative Outlook
No opinion of CEO
Doesn't Recommend
Negative Outlook
No opinion of CEO

Pros

As a field interviewer, it was nice to have the freedom to work outside over the summer and travel about. My job was to sit on river banks and survey people if they came to use water access points, which should have been a pretty sweet gig.

Cons

* Did NOT give me the pay they agreed to--after at least 20 calls and emails over six months, they still owe me around $300 that they simply never sent. I'm so furious at this point that I've stopped even trying. I was polite, I begged, I pleaded, I went to higher management, nothing. My assigned supervisor simply ignored most of my emails and never returned my voicemails.
* They reported my taxes on my W2s incorrectly, stating I earned less than a third of what I actually should have, meaning I missed out on getting my full tax refund as well as original pay.
* The project I worked for was a contract with the Pennsylvania Fish and Boat Commission, while the people who organized the project at ICF were located in Vermont. As a result, none of them knew where anything was in PA, and the sites they chose for me to survey people at were often not only completely useless, they were downright unsafe--multiple people I talked to warned me that as a college-aged woman, I absolutely should not be in there areas alone as it was well-known locally that meth addicts and rapists hung around them. Not even kidding. I tried contacting them many times about this during my contract and while I got plenty of "oh no, we'll do something" responses, sure enough, they sent me right back.
* When I was originally hired, they told me none of my assigned sites would be more than 45 minutes from my home, and that I would only get travel pay (55.5 cents per mile) when traveling between sites during a shift, not to and from my home. That would have been okay if it weren't for the fact that the distance was a blatant lie--most of them were closer to three hours from my home. I managed to talk them into pay for all my driving, but it was still absolutely pointless to drive three hours, spend four hours sitting on an empty river bank where absolutely no one showed up, then drive three hours home. The sites and times were assigned and allowed to leeway, and were randomized, which would be a decent survey set up if prior research was done. Instead, I was sent to remote areas, down miles of nearly impassable dirt roads, for 7am-11am shifts on Wednesdays, and similar idiotic schedules. I gather absolutely zero useful data... the only thing I really accomplished was to put more than 2,000 miles of wear and tear on my car in a month and a half.

Advice to Management

Research your projects first! Fire the incompetent fools who run your projects and deal with employees! And for god's sake, try to be decent human beings!

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. Rewarding most of the time.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Fairfax, VA
    Current Employee - Analyst in Fairfax, VA

    I have been working at ICF International full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good work-life balance, culture promotes good quality work, reasonable workload and diversity of projects, flexible to family and student life

    Cons

    Motivation of the staff varies greatly, few opportunities or incentives for junior staff to gain management or business development experience, mission and culture keeps staff more than compensation and benefits

    Advice to Management

    Overly reliant on specific contracts; culture and structure restricts flow of ideas, skills, and skews compensation based on talent and workload across service areas at all levels


  2. Helpful (1)

    Blatant disrespect, obvious favortism, NO BENEFITS!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Employee in Martinsville, VA
    Current Employee - Call Center Employee in Martinsville, VA

    I have been working at ICF International full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Pay is 'competitive' for my location, my coworkers (supervisor and below) make me feel appreciated

    Cons

    Where could I even begin?? If you are looking at the Martinsville call center, do NOT get your hopes up over the advertised benefits, paid time off, and holiday pay on the website: surprise!! None of that applies at the call center! I cannot afford the ridiculously priced lower level health insurance, PTO accumulation NEVER increases (tenure is a nonfactor and is not rewarded whatsoever), and there is no holiday pay but you must work all holidays except thanksgiving and Christmas! Never in my life have I worked somewhere that did not provide holiday pay. Furthermore the entire company is geared towards benefiting upper management. Dont you dare do something that may negatively impact a member of upper management's many bonuses because while you are struggling to make ends meet, managers are on extravagant vacations and driving luxury vehicles. There is NO promotion from within and there is no concern for motivating employees, only implementation of scare tactics to threaten them into performing better. Program management seems to be completely oblivious to how low we are on the pay scale and seem to assume we have more power and say so than any of us (Martinsville, supervisors and below) really do because of the tremendous amount of responsibility we carry.We are forced to put on a face and often to bold face lie to our clients. Upper management has no genuine experience with the callcenter environment and it is made obvious by their poor condescending communication with us and the fact that they know NOTHING about the day to day happenings. This place will not last long and I intend on jumping ship as soon as possible. Good luck to all other current employees in finding another job quick!!

    Advice to Management

    Stop being so childish and uncondionally selfish. We all see your fits and you make or obvious we are your unvalued minions. Stop running the place like a military base or worse, a slavery plantation!


There are newer employer reviews for ICF International
There are newer employer reviews for ICF International

See Most Recent

Work at ICF International? Share Your Experiences

ICF International

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.