There are newer employer reviews for ICON Health
There are newer employer reviews for ICON Health

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Great Environment

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Intern - Anonymous Intern in Logan, UT
Current Intern - Anonymous Intern in Logan, UT

I have been working at ICON Health as an intern (More than a year)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

Good people, great manager, good experience

Cons

Lots of old ways that people are stuck in

Advice to Management

LISTEN to the lower level employees

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  1. Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Logan, UT
    Former Employee - Customer Service Agent in Logan, UT

    I worked at ICON Health full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The commission structure was very good for the extended warranties and even for parts and service calls. Many of the benefits were good including the health insurance, 401K, etc

    Cons

    I often felt micromanaged. The environment for customer service reps is extremely intense since there is often not enough work force due to the high turnover and difficulty of the job.

    Advice to Management

    Give employees some freedom and hire enough work force to take care of calls.


  2. It was a job.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Replacement Parts - Picker/Boxer/Shipper in Logan, UT
    Former Employee - Replacement Parts - Picker/Boxer/Shipper in Logan, UT

    I worked at ICON Health

    No opinion of CEO
    No opinion of CEO

    Pros

    I got paid very little, but I did receive health insurance and (most of the time) weekends off. I got a turkey for my Christmas bonus and a trip to a Lagoon (theme park) in the late summer.

    Cons

    I occasionally had to work on Saturdays and I hardly had any vacation (Christmas Eve, Christmas Day, Independence Day, Labor Day). No flexible time off. I didn't feel like the management listened to input from the workers.

    Advice to Management

    Consider applying lean operational excellence techniques and promote a culture of continuous improvement, especially to engage employees and improve operations.


There are newer employer reviews for ICON Health
There are newer employer reviews for ICON Health

See Most Recent

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