Pros

ICT is great if you are a college student looking for part time work. There is no manual labor required. You sit at a computer the entire time you are working.

Cons

Managment is not flexible with your schedule. The time you request off 1 month in advance is never excepted. There are no benefits. The supervisors (your leaders) are often rude and some are incompetent. You deal with angry customers all day. You can expect to be cursed at or called outside of your name at least once a day.

Advice to Senior Management

Train supervisors and management on the importance of a "team spirit" and leadership.