Pros

The best reason to work at ICT Group is that many of the program contracts held by ICT Group are those in the medical marketing field in the form of customer support operations outsourced by other corporations. The work can be truly fullfilling when assisting representatives and customers with their needs.

Cons

The company does not offer vacation or sick time benefits to their employees that match any of todays standards. The company has to their credit offered better medical benefits to their employees on SOME programs, but generally their health insurance offered leaves much to be desired as well. For a Fortune 500 company, the vacation accrual offered is horrible. Another downside to working within the company is that the computer network is not serviced in a reliable manner and the equipment provided to the work staff is often in terrible shape or extremely out of date. Yes, we see the quarterly profit reports and often wonder when some of that revenue will actually reach the employees that support the programs that the company is based on.

Advice to Senior Management

Better computer systems with more access to the programs needed to perform daily functions means better productivity, as does actually having sick time so employees are not forced to come in when sick, thereby making everyone else sick. If you want to increase morale, increase the vacation time and give sick time. There will always be abusers of these policies within any company. Those are employees that need to be terminated.