There are newer employer reviews for IDEXX Laboratories, Inc.

5 people found this helpful  

Competitive pay but definite drawbacks

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Support Consultant  in  Eau Claire, WI
Former Employee - Customer Support Consultant in Eau Claire, WI

I worked at IDEXX Laboratories, Inc. full-time for more than 3 years

Pros

As a Software Support Tech I made double minimum wage, which was about the only thing I liked abou the job

Cons

In this department, the hours varied between 6:30 AM an 8:00 PM (so hard to find childcare for this reason!) and although it is 'supposed' to be based on seniority, you could be schedule for any shift. You end up working more weekends and holidays then they initially let on. The job itself was pretty stressful and the supervisors were unhelpful. New people started out with higher salary than older workers...high turnaround because even though they say they do, you get the impression the company does NOT value it's employees. Also, there wasn't really room to 'move up' in the company. I applied to several different positions but only received lateral movement.

Advice to ManagementAdvice

VALUE THE EMPLOYEES YOU HAVE. Give the employees that have been there a while higher wages, better hours, and start the new ones off slightly lower. Also fix the all the software bugs in Cornerstone before trying to come out with new features/releases. Customers get extremely frustrated with this, and so do the frontline call centers who have to deal with these customers.

Doesn't Recommend
Neutral Outlook
Approves of CEO

163 Other Employee Reviews for IDEXX Laboratories, Inc. (View Most Recent)

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  1.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Westbrook, ME
    Current Employee - Manager in Westbrook, ME

    I have been working at IDEXX Laboratories, Inc. full-time for more than 8 years

    Pros

    IDEXX provides a challenging and rewarding environment to work in. It is one of the few publicly traded international companies located in the greater Portland area and as such it offers unique opportunities for professional growth and development for employees in the area. Recent initiatives around employee engagement and wellness have been well received.

    Cons

    The flip side of an ambitious growth plan is that employees are often called upon to perform heroic bouts of productivity in order to achieve company objectives. There is more awareness recently of the toll this takes on work life balance but limited examples of actions taken to alleviate the resulting stress.

    Advice to ManagementAdvice

    Keep up the good work on the engagement, wellness, and work-life balance initiatives!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Top notch organization... but not to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Saint Petersburg, FL
    Former Employee - Anonymous Employee in Saint Petersburg, FL

    I worked at IDEXX Laboratories, Inc. full-time for more than a year

    Pros

    Management and above have high level skills at doing their jobs. Professionally you will be developed in relation to your skill set. They screen employees to make sure have the right skills for their jobs.

    Cons

    Do not care about their employees family lives. They foster environments that do not help families and corporate events that have inappropriate conduct to say the least. Would not recommend letting family work here. Also, it is VERY VERY difficult to move up. It is a known fact that once you start at a certain level, the chances of moving up are next to none. Would not recommend working there. I chose another opportunity with a stronger, top-notch company and have been much more pleased.

    Advice to ManagementAdvice

    Think more about structure you create for work life balance and family health.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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