IRS

  www.irs.gov
  www.irs.gov
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Collections Representative

Current Employee - Collection Representative in Holtsville, NY
Current Employee - Collection Representative in Holtsville, NY

I have been working at IRS full-time (more than 5 years)

Pros

Secure, critical job because you must report to work even if the Government shuts down
Plenty of overtime due to case backlog
No dress code
Alternative Work Schedule gives us one day off a week or every two weeks

Cons

Managers often have no education beyond a two- or four-year degree
Tammany Hall-type environment due to nepotism because entire families work for the IRS

Advice to ManagementAdvice

Take Management courses for credit and a college or university. The Front Line Readiness Program is insufficient

409 Other Employee Reviews for IRS (View Most Recent)

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  1.  

    On the decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Transcriber in Kansas City, MO
    Former Employee - Data Transcriber in Kansas City, MO

    I worked at IRS full-time (more than 5 years)

    Pros

    Great government benefits
    Steady pay increase
    Easy to do and great pay

    Cons

    E-File has eliminated a lot of the need for
    No chance for advancement and opportunities posted go by seniority or closed without fullfilment
    Monotonous work
    Union is basically useless

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Full of changes and disorganization

    • Career Opportunities
    Current Employee - Contact Representative in Memphis, TN
    Current Employee - Contact Representative in Memphis, TN

    I have been working at IRS as a contractor (less than an year)

    Pros

    Decent pay for the work
    Federal government job
    Nice co-workers

    Cons

    The most unorganized place I have ever worked.
    Not enough consistent training and trainers were unprofessional and didn't get along.
    Not enough day shift positions
    Processes changed daily and things were not always communicated to each team.

    Advice to ManagementAdvice

    Hire a company to create a structured and professional training program.

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