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Collections Representative

Current Employee - Collection Representative in Holtsville, NY
Current Employee - Collection Representative in Holtsville, NY

I have been working at IRS full-time (More than 5 years)

Pros

Secure, critical job because you must report to work even if the Government shuts down Plenty of overtime due to case backlog No dress code Alternative Work Schedule gives us one day off a week or every two weeks

Cons

Managers often have no education beyond a two- or four-year degree Tammany Hall-type environment due to nepotism because entire families work for the IRS

Advice to Management

Take Management courses for credit and a college or university. The Front Line Readiness Program is insufficient

Other Employee Reviews for IRS

  1. On the decline

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Transcriber in Kansas City, MO
    Former Employee - Data Transcriber in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at IRS full-time (More than 5 years)

    Pros

    Great government benefits Steady pay increase Easy to do and great pay

    Cons

    E-File has eliminated a lot of the need for No chance for advancement and opportunities posted go by seniority or closed without fullfilment Monotonous work Union is basically useless


  2. Full of changes and disorganization

    • Career Opportunities
    Current Contractor - Contact Representative in Memphis, TN
    Current Contractor - Contact Representative in Memphis, TN

    I have been working at IRS as a contractor (Less than a year)

    Pros

    Decent pay for the work Federal government job Nice co-workers

    Cons

    The most unorganized place I have ever worked. Not enough consistent training and trainers were unprofessional and didn't get along. Not enough day shift positions Processes changed daily and things were not always communicated to each team.

    Advice to Management

    Hire a company to create a structured and professional training program.


There are newer employer reviews for IRS
There are newer employer reviews for IRS

See Most Recent

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