354 Employee Reviews (View Most Recent)

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It's an experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Call Center Contact Representative  in  Indianapolis, IN
Current Employee - Call Center Contact Representative in Indianapolis, IN

I have been working at IRS full-time

Pros

* Good Benefits
* Good Pay
* No weekends
* Holiday Pay
*Understand tax laws and how government works

Cons

Usual call center environment your micromanaged down to how long your in the restroom. Your calls are reviewed by supervisors an managers some who have no clue how to even do your job. Your pretty much chained to your desk rules change daily & some of the training instructors need to be removed from their trainer position because reading verbatim from the training manual is not an effective teaching method. No opportunity for growth because promotion is more on a buddy system with upper management. Would only recommend job if some one wants to learn more about the tax law, looks good on your resume or if you thrive in a call center environment.

Advice to ManagementAdvice

Give employees more time to review new tax laws an changes also let employees do their job an cut down on the micromanagement because there are a lot of great employees that leave because they feel trapped and are tired of being treated like a child needing constant supervision. Cut out the buddy system of promotion an make sure that the people who review others job are able to do it themselves successfully.

Doesn't Recommend
Neutral Outlook
Approves of CEO

Other Reviews for IRS

  1.  

    working for the federal government

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at IRS full-time for more than 10 years

    Pros

    if you want an entry level job that pays fairly well with some benefits, this is not the worst

    Cons

    if you want an entry level job that offers virtually no chance for advancement this is the place to go

    Advice to ManagementAdvice

    be professional

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Not bad, not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Transcriber  in  Atlanta, GA
    Current Employee - Data Transcriber in Atlanta, GA

    I have been working at IRS as a contractor for less than a year

    Pros

    The IRS pays well during tax season and offers copious amounts of overtime for those that want it. If you like getting to work and getting your work done without interruption, this is a good place to work.

    Cons

    If you start as seasonal, it's nearly impossible to move to full-time, year-round opportunities. If you are looking for a team environment, this is not it. Work between employees and "teammates" is highly competitive.

    No opinion of CEO
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