ITT Technical Institute

www.itt-tech.edu
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8 people found this helpful  

Never Worked Anywhere Like This

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Contractor - Director of Career Services in East Grand Rapids, MI
Former Contractor - Director of Career Services in East Grand Rapids, MI

I worked at ITT Technical Institute as a contractor

Pros

It's a job, and that's nothing to poo-poo on these days.

Cons

The training is terrible. It's out of date ( it literally references policies and tools that aren't even used at the school anymore) and it does little to prepare you for a role in career services. If you came from another proprietary institution you will be fine, but if you've never worked in career services or if you don't have a leader that knows the ropes you will have some difficulty getting up to speed.

They may not bring this up in the interview, but you WILL have to place online students. You may be assigned a few or all of the grads for your district depending on what type of campus you work at. Leadership would have you believe that helping these 3-60+ students will not be time consuming because many campuses have hundreds of students on their campuses but it will absorb a lot of your time. These students have had little career preparation (because there are only like 2 people in the national online career services department after cut-backs), will probably have degrees from programs your campus doesn't offer and getting a clear description on the skills they have is pretty much impossible ( all you will get is the core course descriptions but those don't always give an accurate description of skills and the students really don't know either), and will be located very far from you geographically. That means you are going to have to develop leads for these students as well as the students and graduates from your own campus. I spent more time doing this than working with the students at my campus if that gives you any indication of the work load.

Although travel will not be discussed unless you are in a community development role, you should also know that the company will make you travel whenever they see fit if there is a campus who has gone on reporting, recently had a DOCS leave, or needs your help (even in other departments). This may mean working with a campus 30 minutes to 2 hours or more away (it really depends on what they consider a commutable distance at the time) for an indefinite period and they will not approve stay in a hotel unless they require you to fly somewhere for a training ( which career services hasn't had in years). They also don't care if you have previous commitments, have to pick children up from school, etc.

This brings me to my next point: Compensation.

Without giving away too much confidential information, I can tell you that salaried employees receive a raise based on the cost of living once a year and the percentage you get is based on tenure, maxing out at minimal percentages ( I can't give too many details but it will not make a big impact in your pay). If you accept another position in the company you will not receive this cost of living increase ( even if you move to a state where the cost of living is much higher) until the month of the year when they approve increases. So that means it could be 1 month or 11 months until you get your next raise depending on when you take the position and even that increase will be minimal.

Make sure you do all of your salary negotiation BEFORE you take the position, especially if you are accepting a position at a campus that is on reporting. When you interview, they will tell you that you have to have a W-2 or something else stating your pay otherwise they WILL make you an offer for less than you want. My advice to you is don't take it unless you can be happy with the compensation for the rest of your time at ITT because it will increase minimally until you leave. I've heard of people declining offers two and three times, forcing the company to increase the starting salary so if they really need someone they will have to compromise. If they don't increase it you should really ask yourself if you want to work there anyway.

During the interview I told my director that I was willing to take a pay cut if I could get in and have the quality of my work allow me to be considered for raises and promotional opportunities so that I could earn a higher salary. They smiled and nodded, knowing that the possibility of being far removed from your starting salary was limited based on the compensation structure listed above. This is just one example of the way management distorts the truth so be careful. No, it technically wasn't a lie, but it also wasn't an honest response.

Despite the company structure and some of the students you will have to place ( some of them really aren't employable but you will be forced to find them work) you really are providing a service to the students who are going to the school to get a better quality of life. Getting hard-working students an internship or job in their field really is a rewarding task so hopefully that will out-weigh anything negative you have to deal with while on the job.

If you are considering a position at ITT make sure you really think about the position and your responsibilities thoroughly before you say yes.

Advice to ManagementAdvice

Be honest. Although you may feel pressure to to bend the truth and omit information rather than lie you need to understand that you will never have a positive relationship with your employees if you intentionally mislead them, even if it is a part of your job. You have to have morals and ethics of your own. You also need to listen to your workforce. They have suggestions that will protect your investment. Since proprietary education has experienced pay cuts it is important that you evaluate the change in responsibilities and provide support to your staff because they do work very hard and they need your help.

Also, you need a better HR department, or an HR department in general other than benefits and payroll. The company doesn't even do exit interviews, which means there is no focus on continuous improvement what-so-ever. It sends the message that you don't want to provide a positive workplace for your employees.

Your ethics line is also in need of review. It caused huge problems at our campus for other departments. Of course some things can't be kept completely confidential due to the nature of the complaint, but there is no point in having an ethics line if you are just going to tell the person the which employee called and then allow that person to retaliate against the employee, pretend to investigate, and then do nothing about it. Even if the matter was fully investigated and it turned out that there was no viable claim you should have an HR rep contact the employee who filed it ( not that same director of district manager) and let them know why nothing was done. That at least will give them the confidence that you tried your best to resolve the issue.

Finally, please review your communication policy. Of course it protects ITT from any lawsuits that may arise but it literally requires that the career services department violate that policy to do their job, which is unfair. It affects everything the department has to do to develop students and job leads; emails, job postings, classroom instruction (power points), and beyond is affected by this policy so if you can't change the policy you need to give career services more pre-approved marketing, instructional, and communication materials.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

575 Other Employee Reviews for ITT Technical Institute (View Most Recent)

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  1. 2 people found this helpful  

    company is all about thri numbers not students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ITT Technical Institute full-time

    Pros

    pay
    ability to help people change their life by getting them to further their education
    different things to do every day to keep busy

    Cons

    outrageous numbers that are not easily obtainable if at all. required to make a crazy number of phone calls to produce busy work. All they care about is their numbers and not the students. Students are basicalls seen as a number and $ amount

    Advice to ManagementAdvice

    take your own advice.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    This is a scam school that scams its employees too!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Educational Representative in Little Rock, AR
    Current Employee - Educational Representative in Little Rock, AR

    I have been working at ITT Technical Institute full-time

    Pros

    Colleagues in the rep room, career services, and the receptionists make this place a bearable place to spend 40+ hrs a week

    Cons

    Headquarters and their minions, and their ludicrous implementations of new grading/evaluation standards for representatives. The numbers we are expected to achieve are way above market plan. The only reason possible for such grandiose goal numbers for reps is to have something to fire them for at any time (non performance).

    Advice to ManagementAdvice

    do you remember ever having a job that you hated? where you felt like you didn't matter? That you were just being used up and thrown away? That's what ALL of your employees at various sites feel like under your leadership. You are awful managers at Corporate

    Recommends
    Negative Outlook
    Disapproves of CEO
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