InComm

www.incomm.com
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4 people found this helpful  

Lots of Potential But Needs An Overhaul

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales in Atlanta, GA
Current Employee - Sales in Atlanta, GA

I have been working at InComm full-time

Pros

- Fast growing industry leader in the prepaid space
- Still privately owned
- Great office location with on-site gym for employees
- Free parking or MARTA pass for employees working from the downtown office
- Most coworkers generally friendly
- Aggressively working to develop technologies that are innovative in the prepaid space
- Good 401K program for full time employees
- Employee Referral program for select positions
- Partial Tuition reimbursement program

Cons

- Very poor employee moral. Little appreciation for hard work and dedication. Little to no employee recognition.
- Not enough support staff. Too many VP's and not enough staff to actually do the work.
- Inability to work proactively. Almost everything is done based on a reaction to a problem.
- Extreme lack of internal programs to provide accurate reporting and customer relations management software. The whole company is run on spreadsheets. No central program to search for company, retailer, partner data.
- No real training for new employees
- No processes
- CEO extremely reactive and disengaged in overall business
- CFO acts as a stop gap and has too much control over all business decisions
- Lack of quality leadership/management (There are a few exceptions). Very little mentoring capability.
- No branding or direction for proprietary products
- No real programs for employee development and advancement
- More focus on the aesthetic look of the company than the efficiency and productivity
- "Boys Club" mentality demotivates employees

Advice to ManagementAdvice

Employee moral needs to improve immediately. Give them something to work. Start an incentive program and reward on a quarterly/annual basis. Call out superb performances and ideas. Not all of the best ideas come from the top. Look to your employees for suggestions on how to improve things. Take their suggestions seriously. It is fantastic that the company has grown so quickly! It's time to start putting money back in to improve the technology and reporting. You can't successfully run a company this size without CRM software. All groups of the company need to be able to go to one central location to search for customer info. Each group managing their own spreadsheet, Smartsheet, Sharepoint site, etc. does not cut it. Office renovations can wait. Focus on increasing productivity and accuracy. We do not need more directors and VPs. We need more support staff. The people doing the actual work are the backbone of any successful company. If you don't have enough and the one's you do have are unhappy, not properly trained, and unqualified then changes need to be made in order to keep growing. There is a lot of potential here and I would like to see some active attempts to start making improvements.

Recommends
Positive Outlook
Disapproves of CEO

100 Other Employee Reviews for InComm (View Most Recent)

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  1.  

    salary review for this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InComm full-time (more than a year)

    Pros

    full time work guaranteed for employee

    Cons

    bad managementflexible schedule in their call center

  2. 3 people found this helpful  

    Worst mistake of my career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Atlanta, GA
    Former Employee - Management in Atlanta, GA

    I worked at InComm full-time (more than a year)

    Pros

    Paychecks don't bounce.
    There are at least a few halfway decent employees remaining (for now).
    Turnover is so extreme that they can't afford to lose any I.T. people, so you will have plenty of time to make money while you find a real job elsewhere

    Cons

    Turnover here is constant and chronic, multiple resignations happen every week in which valuable people just quit and walk out.
    Morale is miserable, and no one is left who really knows the unstable transaction platforms - nothing is documented at all.
    Severe crashes of the main platform last holiday season and massive management turnover has caused an unrecoverable mass exodus of talent.
    Has a horrible reputation in Atlanta's I.T. community, only the dregs apply for open positions.
    Unpredictable, absentee ownership is like a bipolar ghost that management is terrified of.
    Management receives no equity compensation from ownership, so management is comprised of second and third-string players who can't compete in top-tier companies.

    Advice to ManagementAdvice

    Sell the company quick for whatever price you can get. The holidays are closing in and your project to avoid another series of massive outages has failed. It would be better to come clean with your customers now than to subject them to another Christmas debacle. That's unfair to your employees and your customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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