InComm

  www.incomm.com
  www.incomm.com
There are newer employer reviews for InComm

4 people found this helpful  

Lots of Potential But Needs An Overhaul

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales in Atlanta, GA
Current Employee - Sales in Atlanta, GA

I have been working at InComm full-time

Pros

- Fast growing industry leader in the prepaid space
- Still privately owned
- Great office location with on-site gym for employees
- Free parking or MARTA pass for employees working from the downtown office
- Most coworkers generally friendly
- Aggressively working to develop technologies that are innovative in the prepaid space
- Good 401K program for full time employees
- Employee Referral program for select positions
- Partial Tuition reimbursement program

Cons

- Very poor employee moral. Little appreciation for hard work and dedication. Little to no employee recognition.
- Not enough support staff. Too many VP's and not enough staff to actually do the work.
- Inability to work proactively. Almost everything is done based on a reaction to a problem.
- Extreme lack of internal programs to provide accurate reporting and customer relations management software. The whole company is run on spreadsheets. No central program to search for company, retailer, partner data.
- No real training for new employees
- No processes
- CEO extremely reactive and disengaged in overall business
- CFO acts as a stop gap and has too much control over all business decisions
- Lack of quality leadership/management (There are a few exceptions). Very little mentoring capability.
- No branding or direction for proprietary products
- No real programs for employee development and advancement
- More focus on the aesthetic look of the company than the efficiency and productivity
- "Boys Club" mentality demotivates employees

Advice to ManagementAdvice

Employee moral needs to improve immediately. Give them something to work. Start an incentive program and reward on a quarterly/annual basis. Call out superb performances and ideas. Not all of the best ideas come from the top. Look to your employees for suggestions on how to improve things. Take their suggestions seriously. It is fantastic that the company has grown so quickly! It's time to start putting money back in to improve the technology and reporting. You can't successfully run a company this size without CRM software. All groups of the company need to be able to go to one central location to search for customer info. Each group managing their own spreadsheet, Smartsheet, Sharepoint site, etc. does not cut it. Office renovations can wait. Focus on increasing productivity and accuracy. We do not need more directors and VPs. We need more support staff. The people doing the actual work are the backbone of any successful company. If you don't have enough and the one's you do have are unhappy, not properly trained, and unqualified then changes need to be made in order to keep growing. There is a lot of potential here and I would like to see some active attempts to start making improvements.

Recommends
Positive Outlook
Disapproves of CEO

84 Other Employee Reviews for InComm (View Most Recent)

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  1. 1 person found this helpful  

    Has potential but very low salary/pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Coordinator in Atlanta, GA
    Current Employee - Project Coordinator in Atlanta, GA

    I have been working at InComm full-time (more than an year)

    Pros

    Always learning new things and most of the people that I interacted with were friendly.

    They have company functions such as team spirit week and also volunteer month

    Cons

    Management doesn't know what they're doing or just lazy and the pay that the offer is much lower than the market pay range. Not quite organized with it comes to processes.

    Advice to ManagementAdvice

    Start holding people accountable

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    salary review for this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InComm full-time (more than an year)

    Pros

    full time work guaranteed for employee

    Cons

    bad managementflexible schedule in their call center

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