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3 people found this helpful  

Company Review

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Atlanta, GA
Current Employee - Anonymous Employee in Atlanta, GA

I have been working at InComm as an intern (less than an year)

Pros

Friendly people and great location

Cons

Horrible upper level management. I've had many other internships with several companies and I have never seen such poor documentation and basic level procedures such as here. There is no sense of direction whatsoever. Turnover rate is higher then it should be. This company is just over 20 years old and I don't understand how it's come so far with such poor management. The company is biting off more than they can handle.

Advice to ManagementAdvice

Should have established basic processes, documentation, data collection a lot sooner, not after 20 years being in the business.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

79 Other Employee Reviews for InComm (View Most Recent)

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  1.  

    Consistant change and re-org

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Atlanta, GA
    Current Employee - Senior Software Engineer in Atlanta, GA

    I have been working at InComm full-time (more than an year)

    Pros

    Good pay, no much pressure.

    Cons

    Consisten changes and re-org, make future uncertain.

    Advice to ManagementAdvice

    Keep consistent for a while.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Lots of Potential But Needs An Overhaul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Atlanta, GA
    Current Employee - Sales in Atlanta, GA

    I have been working at InComm full-time

    Pros

    - Fast growing industry leader in the prepaid space
    - Still privately owned
    - Great office location with on-site gym for employees
    - Free parking or MARTA pass for employees working from the downtown office
    - Most coworkers generally friendly
    - Aggressively working to develop technologies that are innovative in the prepaid space
    - Good 401K program for full time employees
    - Employee Referral program for select positions
    - Partial Tuition reimbursement program

    Cons

    - Very poor employee moral. Little appreciation for hard work and dedication. Little to no employee recognition.
    - Not enough support staff. Too many VP's and not enough staff to actually do the work.
    - Inability to work proactively. Almost everything is done based on a reaction to a problem.
    - Extreme lack of internal programs to provide accurate reporting and customer relations management software. The whole company is run on spreadsheets. No central program to search for company, retailer, partner data.
    - No real training for new employees
    - No processes
    - CEO extremely reactive and disengaged in overall business
    - CFO acts as a stop gap and has too much control over all business decisions
    - Lack of quality leadership/management (There are a few exceptions). Very little mentoring capability.
    - No branding or direction for proprietary products
    - No real programs for employee development and advancement
    - More focus on the aesthetic look of the company than the efficiency and productivity
    - "Boys Club" mentality demotivates employees

    Advice to ManagementAdvice

    Employee moral needs to improve immediately. Give them something to work. Start an incentive program and reward on a quarterly/annual basis. Call out superb performances and ideas. Not all of the best ideas come from the top. Look to your employees for suggestions on how to improve things. Take their suggestions seriously. It is fantastic that the company has grown so quickly! It's time to start putting money back in to improve the technology and reporting. You can't successfully run a company this size without CRM software. All groups of the company need to be able to go to one central location to search for customer info. Each group managing their own spreadsheet, Smartsheet, Sharepoint site, etc. does not cut it. Office renovations can wait. Focus on increasing productivity and accuracy. We do not need more directors and VPs. We need more support staff. The people doing the actual work are the backbone of any successful company. If you don't have enough and the one's you do have are unhappy, not properly trained, and unqualified then changes need to be made in order to keep growing. There is a lot of potential here and I would like to see some active attempts to start making improvements.

    Recommends
    Positive Outlook
    Disapproves of CEO
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