InContact

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46 Employee Reviews (View Most Recent)

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  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Disapproves of CEO

1 person found this helpful  

Good right out of college

Anonymous Employee (Former Employee) Midvale, UT

ProsInnovative company
Interesting niche
Leading edge technology
Always had new things in the pipeline
The chance to work on some very challenging and interesting products

ConsManagement was always distracted by the newest "shiny" thing
People were quietly fired and nobody knew they were even gone
Trying to be too much to too many
Lack of upward career mobility
Tendency to get "typecast" onto projects or technologies

Advice to Senior ManagementinContact (formerly UCN) needs to specialize in a few products and do them very well rather than being fragmented on several products and getting it out the door just for the sake of the product hitting the market.

Overall, good potential for technology and financial responsibility. Poor in the area of hiring on-shore, local workers to promote the U.S. getting back on its feet rather than sending U.S. dollars to other countries for cheap labor - very disappointing.

No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    A great place to work - if you can handle it

    Vice President (Former Employee) Salt Lake City, UT

    I worked at InContact

    Pros: Great focus on improving technology and products. Sales and Marketing teams are great. Never a… Cons: inContact has allowed bureaucracy to take over their processes and, unless… Advice to Senior Management: Learn to manage regulations rather than allowing them to manage… Yes, I would recommend this company to a friend More

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Overall a positive experience with a lot of very smart people to work with.

    Software Engineer (Current Employee) Midvale, UT

    I have been working at InContact

    Pros: There a lot of smart and capable people that work at inContact (formerly UCN). I found most days to be filled with challenges… Cons: Management has a tendency to drink the kool-aid. While the company is growing, there are times they act as if they are invincible and as… Advice to Senior Management: The company is pretty frugal and it shows in the pay that people receive. Management says that they… Yes, I would recommend this company to a friend More

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