There are newer employer reviews for InContact

1 person found this helpful  

Telcom masquerading as a software company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Senior Product Manager in Midvale, UT
Former Employee - Senior Product Manager in Midvale, UT

I worked at InContact

Pros

inContact/UCN is a growing company with a promising future where there are opportunities for growth and a sincere desire to find and retain talent.

Cons

inContact/UCN is a telcom masquerading as a software company. As such, the leadership doesn't quite understand yet how to run a software company.

Advice to ManagementAdvice

inContact/UCN has very strong entry-level to mid-level employees. Unfortunately, poor hiring decisions with regard to hiring upper to executive level management has resulted in the loss of very qualified employees who (if retained) would have been ripe for future promotional opportunities. Stop trying to hire upper/executive managers that look good on paper, but are horrible to work with/for. Instead, hire upper/executive managers that know how to cultivate, retain, and groom the rock stars you already have on the payroll. While you've already lost many of your future leaders, there are still many talented people within the company that deserve competent mentors.

Recommends
No opinion of CEO

52 Other Employee Reviews for InContact (View Most Recent)

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  1. 1 person found this helpful  

    Good right out of college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Midvale, UT
    Former Employee - Anonymous Employee in Midvale, UT

    I worked at InContact

    Pros

    Innovative company
    Interesting niche
    Leading edge technology
    Always had new things in the pipeline
    The chance to work on some very challenging and interesting products

    Cons

    Management was always distracted by the newest "shiny" thing
    People were quietly fired and nobody knew they were even gone
    Trying to be too much to too many
    Lack of upward career mobility
    Tendency to get "typecast" onto projects or technologies

    Advice to ManagementAdvice

    inContact (formerly UCN) needs to specialize in a few products and do them very well rather than being fragmented on several products and getting it out the door just for the sake of the product hitting the market.

    Overall, good potential for technology and financial responsibility. Poor in the area of hiring on-shore, local workers to promote the U.S. getting back on its feet rather than sending U.S. dollars to other countries for cheap labor - very disappointing.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    A great place to work - if you can handle it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Vice President in Salt Lake City, UT
    Former Employee - Vice President in Salt Lake City, UT

    I worked at InContact

    Pros

    Great focus on improving technology and products. Sales and Marketing teams are great. Never a dull moment. inContact is winning the battle and it's always fun to be on the winning team.

    Cons

    inContact has allowed bureaucracy to take over their processes and, unless they get a handle on it, will ultimately cause their downfall.

    Advice to ManagementAdvice

    Learn to manage regulations rather than allowing them to manage you.

    Recommends
    Disapproves of CEO
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