Indigo Books & Music

  www.chapters.indigo.ca
  www.chapters.indigo.ca
Work in HR? Unlock Free Profile
There are newer employer reviews for Indigo Books & Music

2 people found this helpful  

Loved the role, which there was room for advancement

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Experience Manager  in  Calgary, AB (Canada)
Current Employee - Customer Experience Manager in Calgary, AB (Canada)

I have been working at Indigo Books & Music

Pros

- Great people to work with.
- Regional was fantastic unfortunately he has retired
- Benefits are great
- Took the time to train on new processes
- Customers for the most part are better to deal with then in most retail jobs.
- No days are the same, there is always a variety of things to do and learn.

Cons

- NO room for advancement
- Pay is not very good at all

Advice to ManagementAdvice

Succession planning...If you don't look within for promotions you will lose all your good people!

Recommends
No opinion of CEO

105 Other Employee Reviews for Indigo Books & Music (View Most Recent)

Sort: Rating Date
  1.  

    Love doesn't pay the bills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Experience Representative  in  North Vancouver, BC (Canada)
    Former Employee - Customer Experience Representative in North Vancouver, BC (Canada)

    I worked at Indigo Books & Music

    Pros

    friendships with coworkers
    relationships with regular customers
    peaceful work environment at times
    working with educated people
    discount

    Cons

    no regular staff meetings or clear communication from management to staff about changes
    average retail pay and unlikely part timers actually receive benefits
    very difficult to have work life balance
    not allowed to speak to coworkers while working
    promotion highly unlikely even after years of above average performance
    constant sales pressure and no commission
    management hired from outside companies not promoted from within
    being well read is not a job requirement at all levels and it shows
    reviews completed by people who have not worked with each other
    even with staff discount items can be found cheaper elsewhere
    holidays and the general public can be very stressful

    Advice to ManagementAdvice

    Do not take for granted the people who have shown loyalty and a good work ethic. Human capital is integral to your success.

    Doesn't Recommend
    Disapproves of CEO
  2. 3 people found this helpful  

    Extremely poorly managed, though can be a good place to work with the right coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Experience Representative  in  Vancouver, BC (Canada)
    Former Employee - Customer Experience Representative in Vancouver, BC (Canada)

    I worked at Indigo Books & Music

    Pros

    A few stores, usually the smaller ones, have great staff teams who really know their stuff. Working in small format also gives you the opportunity to learn the most both in terms of actual product and in terms of administrative responsibilities. Small format store management tend to be extremely knowledgable, understanding and pleasant to work for. The general 30% staff discount on regular priced books is nice too.

    Cons

    The large format stores are a joke. The management teams there are almost always incompetent; it makes you wonder if some of them can even read. Large format and Head Office management consistently focus on the wrong things, like loyalty card sales percentages or how often the posters in the break room are changed, instead of focusing on selling the actual stock or accommodating the customers. Communications from Head Office are usually vague, patronizing, incomplete and grammatically atrocious. No thought is given to how stock fluctuates from store to store. Every location just gets exactly the same stock and is expected to sell it regardless of whether the genre is ever a good seller at a particular store. The compensation levels are pitiful. They will pay you the bare minimum they can get away with and career progression within the company is practically non-existent. They say they offer benefits if you work a minimum number of hours per week but actually getting signed up for the program is another matter. I worked the minimum number of hours consistently for 3 years and then moved to full time for another 2 years and they still wouldn’t sign me up for benefits; there was always a ‘delay’ or I ‘wasn’t eligible until the next registration period’ etc. etc. It was honestly one of the most frustrating work experiences and environments I’ve ever had.

    Advice to ManagementAdvice

    I have several pieces of advice for Indigo Management:
    1. Stop treating your store employees like they are illiterate morons and actually be forthcoming in your communications.
    2. Stop spending so much time, energy and money focusing on loyalty card sales. Cards don't build loyalty, proper stock and customer service do.
    3. Promote from within. The best store managers are the ones that have worked in floor positions, know the stock intimately, and grow with the company.
    4. Offering even slightly higher pay will start to attract higher-quality employees who will in turn work harder for you and be better customer service reps.
    5. Show long-term employees the gratitude they deserve for being so loyal to you. I was there for 8 years and my salary increased a total of $1.50. That's it. And trying to get benefits was like pulling teeth. Receiving a shiny little pin that just advertises the company's name for your 5-year anniversary is bogus compensation for that amount of loyalty to a retail job.
    6. Stop running a retail chain as if it were a political soap box. The party leanings, religions and personal campaigns should in no way influence the way the company is run. A book store should sell books to whoever wants to buy them. Too bad if the subject matter makes you, personally, uncomfortable. Free speech means that if someone wants to read something, they should be able to get it.

    Disapproves of CEO
There are newer employer reviews for Indigo Books & Music

Worked for Indigo Books & Music? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.