Indigo Books & Music
3.2 of 5 95 reviews
www.chapters.indigo.ca Toronto, Canada 5000+ Employees

95 Employee Reviews (View Most Recent)

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2 people found this helpful  

Loved the role, which there was room for advancement

Customer Experience Manager (Current Employee)
Calgary, AB (Canada)

Pros- Great people to work with.
- Regional was fantastic unfortunately he has retired
- Benefits are great
- Took the time to train on new processes
- Customers for the most part are better to deal with then in most retail jobs.
- No days are the same, there is always a variety of things to do and learn.

Cons- NO room for advancement
- Pay is not very good at all

Advice to Senior ManagementSuccession planning...If you don't look within for promotions you will lose all your good people!

Yes, I would recommend this company to a friend

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    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Love doesn't pay the bills.

    Customer Experience Representative (Former Employee)
    North Vancouver, BC (Canada)

    I worked at Indigo Books & Music


    Pros: friendships with coworkers relationships with regular customers peaceful work environment at times working… Cons: no regular staff meetings or clear communication from management to staff about changes average retail pay and unlikely part timers actually receive benefits very difficult to… Advice to Senior Management: Do not take for granted the people who have shown loyalty… No, I would not recommend this company to a friend More
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    2 people found this helpful  

    Extremely poorly managed, though can be a good place to work with the right coworkers

    Customer Experience Representative (Former Employee)
    Vancouver, BC (Canada)

    I worked at Indigo Books & Music


    Pros: A few stores, usually the smaller ones, have great staff teams who really know their stuff. Working in small format also gives you the opportunity… Cons: The large format stores are a joke. The management teams there are almost always incompetent; it makes you wonder if some of them can even… Advice to Senior Management: I have several pieces of advice for Indigo Management: 1. Stop treating your store employees like they are illiterate morons and actually be forthcoming in your… More
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