Indigo Books & Music

  www.chapters.indigo.ca
  www.chapters.indigo.ca
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There are newer employer reviews for Indigo Books & Music

 

Fun place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Experience Representative  in  Toronto, ON (Canada)
Current Employee - Customer Experience Representative in Toronto, ON (Canada)

I have been working at Indigo Books & Music part-time for less than a year

Pros

In terms of retail sales, the best place I've ever worked. There are benefits, a great work environment, and reasonable expectations. Very inclusive corporate environment - retail employees are treated as actual valued assets.

Cons

It's retail sales, so the pay isn't great (the benefits help make up for this). The path to promotion is a little murky right now, although supposedly will improve in the near future.

Advice to ManagementAdvice

Make it easier for people who want to grow with the company to do so. Right now it's next to impossible for a retail sales employee to move to management. No incentive to stay long term, for a career.

Recommends
Positive Outlook
Approves of CEO

104 Other Employee Reviews for Indigo Books & Music (View Most Recent)

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  1.  

    Company transforming from bookstore to general retailer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Experience Manager  in  Toronto, ON (Canada)
    Current Employee - Customer Experience Manager in Toronto, ON (Canada)

    I have been working at Indigo Books & Music full-time for more than 5 years

    Pros

    Stimulating environment, good benefit package, engaged forward thinking CEO, great place to work if you thrive on change.

    Cons

    Aggressive cost cutting having negative impact on labour budgets/customer experience investment.

    Advice to ManagementAdvice

    Fine to state that you want to provide best in class shopping experience, but it can't be done without adequate staff on the floor.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great culture, great environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Indigo Books & Music full-time for more than 3 years

    Pros

    - Company culture is great; work/life balance, creative people, well-travelled, easy going. Mostly Gen Y'ers 25-35 yrs old, mostly female.

    Cons

    - Pay commensurate with Retail industry standards
    - Lots of change underway due to book market erosion

    Advice to ManagementAdvice

    - Stabilize direction of company and senior anagement staff

    Recommends
    Neutral Outlook
    Approves of CEO
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