Inflection

  www.inflection.com
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25 Employee Reviews (View Most Recent)

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Work Life Balance

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Software Developer  in  Redwood City, CA
Current Employee - Software Developer in Redwood City, CA

Pros

A culture the supports driven individuals that also understand the importance of time out from work.
A sense of community and reassurance that the company is going to do the right thing by it's employees
A flatter-than-most heir-achy
Company perks are fantastic
Support of healthy life style
An vibrant environment of bright young people

Cons

Ability for complacency to creep in

Recommends
Positive Outlook
Approves of CEO

Other reviews for Inflection

  1. 1 person found this helpful  

    Too Many Chiefs...not enough Indians

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Services Representative
    Former Employee - Member Services Representative

    Pros

    Food perks, convenient parking, personal cubicle, chair massages

    Cons

    Low pay for the work. You have to take calls and work on emails from other customers at the same time. So really there is no break after a call. You are always working unless its slow. Agent's come and go which means a really high turnover rate. They talk about empowerment and make it sound like a relaxed place, but you are micro managed by supervisors and managers. Policies are always changing!

    Advice to ManagementAdvice

    Check your policies against other call centers. Other places are less stressful. Follow through on what you tell agents. You tell them this will happen and then you change the policy. There is a lot of pretending that this is one of the best places to work. Stop pretending and make it that way for real. Values don't match what is actually going on.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    At an interesting (inflection?) point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA

    Pros

    About a month ago, I was going to start looking for other places to work, but things have begun to change in a way at Inflection that gives me a sense of hope and optimism. The key area of change is the nascent beginning of open and honest dialogue regarding very real criticisms and concerns people have had at Inflection (which you can gather from reading the spectrum of reviews on glassdoor). The chief problem at Inflection is that people in the past have felt unable to voice these concerns from a space of safety and non-alienation. However, discussions are beginning to percolate among colleagues, leadership, and the team. It feels like a good start, one that has a long way to go, but nonetheless inspires a sense of promise.

    Cons

    Inflection at the moment, lacks a clear communication and collective intention about the long-term vision of the company. Earlier on in its history, it seems that Inflection saw itself as the "privacy-friendly, ethical" competitor in a fairly shady space of people-search. Unfortunately, with very tough competition, Inflection has somewhat become a "lite" version of its more aggressive competitors, adopting their profitable gimmicks and merchandising while tweaking things to better fit the vision of the "ethical, privacy-friendly" competitor. Inflection has begun to brand itself toward the vision of "helping people safely build trusted connections". This is a good start, but the company needs a better sense of the long-term goals and vision of the company, e.g. is it to change the people-search industry for the better? There are people in the company thinking deeply about these issues and it is nice that there is dialogue emerging in this domain, but it is in Inflection's great long-term interest to carry on this momentum. Many of the young folk at Inflection, including myself, have felt some dissonance and lack of a sense of greater purpose, which is a critical driving force for motivation and inspiration when at work. When we more openly discuss this and have a clearer collective intention, I do not doubt that Inflection will be well positioned to innovate and make serious, worthwhile change.

    The other important con, related to this, lies in the reciprocal dynamic between leadership and the team. It's very easy to put the brunt of the criticism on the leadership team, as I admittedly may have done in the past. Sure, the leadership team has made mistakes and decisions that I wish were different (and they probably share this regret too). However, it's important to recognize that as a team, we "non-leadership workers" also influence the interpersonal structure and dynamics of the company. It's a challenging task, but a totally worthwhile one, to bring to attention to criticisms and concerns in a way that does not alienate, but rather builds bridges and can work toward changing some of the dynamics others have criticized here in their reviews. Perhaps it was more difficult to do so in the past, but I feel Inflection is well positioned at an interesting "inflection point" to embark on this changing path. At it's heart, Inflection's leadership (and team) are very good-intentioned people. This is likely why Inflection drew so many people to begin with. Inflection's recruiting strength was always it's "culture" and "people". How we draw out those good-intentions (rather than our faults and negatives) depends on how we interact with each other and resolve difficulties.

    Advice to ManagementAdvice

    Set a sense of collective intention. Allow this to happen from the bottom-up while providing the support and higher level structure to welcome and shape it. And engage in open and honest discussion with colleagues. It's interesting, when I think about Inflection's predicament, I am reminded of an image I read in book long ago. Inflection, with all it's great benefits but past silence on certain issues, is like a beautiful, well-presented garden that hides the fact that at the center is a stinking sh**hole. Sure this image is hyperbole to some extent. But the image captures well what in the past has not been addressed openly at Inflection. And certainly this image is not unique to Inflection. You see it in other companies that ignore many of their internal problems (e.g. Google's playground on the outside and slave-ship on the inside), and in Silicon Valley as a whole where we often ignore the negative societal impact of much of our technological enterprises, and in just how we delude ourselves in the pleasures of samsaric life. I'm optimistic and excited that Inflection can actually begin to address these problems from a space of truth and safety.

    Recommends
    Positive Outlook
    Approves of CEO
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