There are newer employer reviews for Inktel

2 people found this helpful  

Great Environment for us Young'ins

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Miami Lakes, FL
Current Employee - Customer Service Representative in Miami Lakes, FL

I have been working at Inktel full-time (more than an year)

Pros

-Flexibility with scheduling
-Pretty decent pay, compared to other jobs
-Friendly/fun atmosphere
-Members of management are very approachable
-We work with well-known, reputable companies
-The place looks great

Cons

In all honesty, I must say that this may not be a reflection of Inktel as a whole, but more so the experience of myself and the majority of my department-- we are constantly being micromanaged, guidelines and policies change at the drop of a hat (and you are expected to quietly comply), there are unreasonable standards in regards to the call flow, certain incentives are promised but not upheld, and (aside from a quality assurance position) it is near impossible to advance because the higher positions are pretty much set in stone

Advice to ManagementAdvice

Rather than always wearing your managerial hat, at least try and put yourself in the employees' shoes. Your expectations are unrealistic, and I'm sure that you know it but choose to push the clients' demands rather than attempting to accommodate us and find middle ground.

Negative Outlook
No opinion of CEO

20 Other Employee Reviews for Inktel (View Most Recent)

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  1.  

    Inktel Direct is an incredible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Quality Assurance Coach in Miami, FL
    Current Employee - Quality Assurance Coach in Miami, FL

    I have been working at Inktel

    Pros

    Inktel Direct is a great place to work because of the culture of meritocracy. If you perform, you get promoted. Also people who work their aren't afraid to have a little fun!

    Cons

    I really like my job, so thinking of cons is tough. The pay is not phenomenal I guess. Everything else is great!

    Recommends
    Approves of CEO
  2.  

    Awesome Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Executive in Miami, FL
    Current Employee - Executive in Miami, FL

    I have been working at Inktel

    Pros

    Great management team, interesting work, top clients, very progressive company policies, high growth company. Really a great place to work - it's won a number of awards as "Best Place to Work."

    Cons

    I don't have any concerns.

    Recommends
    Approves of CEO
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