Pros

In my experience, micro-management was not an issue unless there was a real problem with a partner. Most of my experience in my early career with Insight was with knowledgeable, intelligent managers who pushed to achieve goals based on honesty and merit.

Cons

Internal politics, unqualified people promoted to positions of management (no degree beyond a high school diploma or any skills at being a manager other than dictating ideas via email from behind a desk), poor communication between upper management and employees and shrinking benefits. A turnover rate that is over 40% per year and a reliance on temporary employees, many of whom prefer to leave than stay at Insight.

Advice to Senior Management

Communicate honestly, with integrity to your employees. C-Level employees need to get out of their offices and engage with employees to get a transparent picture of what is happening "on the floor."