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Helpful (2)

Sales and Service - two different silos

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Engineer in Waltham, MA
Current Employee - Engineer in Waltham, MA
Recommends
Neutral Outlook
Approves of CEO

I have been working at Insight full-time (More than 5 years)

Pros

If you are a remote Services employee, and work on a dedicated contract, the company leaves you alone and lets you do what that contract requires done. They do try, somewhat, to keep that contract.

Cons

The company is more focused on Sales, and not so focused on Services. The few Sales people who are assigned to go out, find Services contracts for the Services people to go work, and follow through on renewing those contracts don't cover their assigned area. They stick to the one major city, and that's it. This leaves remote dedicated Services guys in a lurch when a contract ends, is not renewed due to negligence, and no new contracts within 120 miles. The company advertises itself as a Global company, and markets itself as such. When it comes to Services, though, EMEA and APAC are not covered. This puts the company at a disadvantage, as they are unable to get Global Services contracts with Global clients due to no FTE EMEA or APAC presence (instead they contract to a partner on a short term basis) for companies that require Global contracts. The company is unwilling to put forth the effort to expand to these areas, even after it has been raised. The company's senior management seems unstable. Every month, at least 2 emails, sometimes more, come out about some member of senior management leaving, being reassigned, or being replaced.

Advice to Management

If you are trying to expand Services share within the company, make sure you have your regions covered. If you have a rep assigned to cover 2-3 states, make sure they actually hit all the major cities in those states equally, not just the one the local office is in. Make sure that rep actually works with your existing clients proactively to secure contracts for the Services teammates assigned to that client. Hiring a teammate on to work onsite at a client, then when that client is lost expecting that teammate to either drive 2 hours to next closest client, relocate, or move to full time travel is not a good move. If the teammate wanted one of those options, they would have chosen them at onboard. Work with a few clients in the general area... If you have one client, chances are there are a number of prospective clients who are nearby. Don't advertise yourself as a Global Services company unless you are willing to put forth the effort to prove you are fully capable of delivering full global capabilities with Services offices or coverage in all major areas. If you are not willing to commit to being globally oriented, be willing to accept smaller clients until such time as you have infrastructure to commit to being globally oriented. If a perk or event is offered to HQ employees, offer an equivalent or replacement to your remote employees, even if they are dedicated at a client. They are as much your employee as any HQ employee.

Other Employee Reviews for Insight

  1. Helpful (1)

    Insight

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Architect in Tempe, AZ
    Current Employee - Network Architect in Tempe, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Insight full-time (More than 5 years)

    Pros

    Good people to work with

    Cons

    Too much travel for consultants.


  2. Helpful (2)

    Average. Low pay, but laid-back work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist in Tempe, AZ
    Current Employee - Sales Specialist in Tempe, AZ

    I have been working at Insight full-time (More than 3 years)

    Pros

    Relaxed, laid-back environment. Youthful culture

    Cons

    Management- Micromanagement to a whole new level

    Advice to Management

    Show more respect to subordinates


There are newer employer reviews for Insight
There are newer employer reviews for Insight

See Most Recent

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