There are newer employer reviews for Integra Telecom

2 people found this helpful  

Integra has been good to me

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Account Manager in Golden Valley, MN
Current Employee - Customer Account Manager in Golden Valley, MN

I have been working at Integra Telecom full-time (more than 10 years)

Pros

Company does strive to be the best at customer service and bending over backwords to meet customer demands. Works towards providing services customers want and need. Flexible work schedule allows for good work/life balance. Finally giving raises again. They seem to be recognizing the loss of good employees and working towards keeping the ones they still have left.

Cons

S&P downgrade, canceling office newspaper when newspaper is a customer, 401k match still not reinstated, constant restructuring, not investing in Fiber in MN market, losing a lot of experienced & tenured employees

Recommends
Positive Outlook
Approves of CEO

133 Other Employee Reviews for Integra Telecom (View Most Recent)

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  1. 1 person found this helpful  

    Burn and Churn...Burn and more Churn!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Renton, WA
    Current Employee - Anonymous Employee in Renton, WA

    I have been working at Integra Telecom full-time (more than an year)

    Pros

    Sales Environment
    Contests with payouts for those that do well.

    Cons

    No Company advertising. Few tools for the salespeople (have to purchase your own portfolio and/or briefcase otherwise you are using a BIC pen and a notepad). $20.00 a month cell phone reimbursement (impossible). Complex technology and not enough time to learn it all before production is expected. Low if not the lowest base salaries in the industry. Only a handful of people and one Manager are doing well. The rest are struggling.

    Advice to ManagementAdvice

    Stop churnning and start developing. Believe you have the right people in place both in Sales and in Management and train them. Develop tenured, long term employees by supporting them.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Used, exploited and thrown away because they were reorganizing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Executive in Renton, WA
    Former Employee - Account Executive in Renton, WA

    I worked at Integra Telecom

    Pros

    Provided great medical benefits at a reasonable costs. Some great innovative products.

    Cons

    Quotas too high for the market that they serve. Poor Training. Only training was by giving at least half of your deals to get help from Sr. Account Executives. But even then they would just do things and not show or tell you how. Sales Engineers were bad and often couldn't support deals. They didn't understand the basic sales processes. Two different rule books. One for the new people that we got in training and another one that senior, successful sales executives were using.

    Advice to ManagementAdvice

    Make sure you have competent Sales Managers that really know pricing, contracts, systems and ordering process. In the same manner, have competent Sales Engineers and Trainers. Make sure that the training isn't just a bunch of bull (it was way too general). The pricing, policies and processes that we learned in training was not the ones that the successful Account Executives were using. In other words, don't have two different rule books. Lastly, hire people that already know telecom. It is too hard to learn that and company processes and policies while learning the market and how to sell to it.

    Doesn't Recommend
    Disapproves of CEO
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