126 Employee Reviews (View Most Recent)

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Might someday be a great place to work, but it seems hard to find that "feeling of belonging".

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Sales Representative  in  Portland, OR
Current Employee - Sales Representative in Portland, OR

I have been working at Integra Telecom

Pros

As a company they, seem to have a vision and have managed their financial responsibilities apparently well. Through the years they have steadily grown and have succeeded where other companies have failed.

Cons

They focus their efforts into being a provider of network services while at the same time they seem to "dabble" in providing customer premise equipment. A company should not just dabble at something, they should provide the same level of attention to every aspect of their business.

Advice to ManagementAdvice

Provide the same attention to detail in providing network services to every facet of your business.

Approves of CEO

Other Reviews for Integra Telecom

  1.  

    One of the better companies i have worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Care Representative III  in  Denver, CO
    Current Employee - Customer Care Representative III in Denver, CO

    I have been working at Integra Telecom

    Pros

    Growing company, Great benifits, Younger management than ma'Bell companies. There is room for advancement but a lot of it is based on right time and right place verses what you know and how well you do your job. Company is expanding into other states so the posibility to transfer if you want is available.

    Cons

    They are still working out their pay scales, too many titles and no posted info about pay for them. How can you know where you want to go in the company if you dont know what the pay is. Lack of compensation for education. Lack of one on one meetings with managers.

    Advice to ManagementAdvice

    Make sure the people that have everyday contact with the customer are the people you want representing this company.

    Recommends
    Approves of CEO
  2. 2 people found this helpful  

    Integra Telecom is a great place to work, filled with great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Systems Analyst II  in  Portland, OR
    Current Employee - Systems Analyst II in Portland, OR

    I have been working at Integra Telecom

    Pros

    On the whole, employees at Integra are intelligent, thoughtful, and good to work with. People really embrace the company goals of "customer service" at all levels of the company. There's never a shortage of projects to work on and ways to make improvements. Projects are challenging and interesting and really drive the business as a whole. Management seems to understand the strains and stress of the job and makes changes appropriately in order to manage the overall workload. While the rule of "good, fast, cheap; pick two" still applies, they will more often than not pick good and fast over cheap.

    Cons

    With two acquisitions in quick succession, the culture has changed drastically. The different pieces have their own historic ways of doing things, so getting everyone moving forward in the same way is a challenge. Additionally, work has been in a high energy, all hands mode since those acquisitions started and will continue in that mode until the data conversion is complete. Work loads have increased beyond the 40 hour week since the acquisitions started.

    There seems to be a recent trend to hire new employees at a higher level and salary more often than promoting from within. It is rare to see a new hire as a full time employee (contract or contract to hire instead), which may turn off some applicants.

    Advice to ManagementAdvice

    Even though Integra is a privately held company, the Senior Management still keeps employees informed of the positive and negative trends in all areas of the company. They also embrace the company's values of communication and customer service. There's a good amount of transparency in many of the major decisions. Senior Management is quite willing to chat about every area of the company in the elevator or the gym when you happen to run into them.

    Recommends
    Approves of CEO
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