Integra Telecom

  www.integratelecom.com
  www.integratelecom.com
There are newer employer reviews for Integra Telecom

2 people found this helpful  

Good Company - Looking to grow.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Enterprise Account Executive in Salt Lake City, UT
Current Employee - Senior Enterprise Account Executive in Salt Lake City, UT

I have been working at Integra Telecom full-time (more than 8 years)

Pros

Great work atmosphere with local customer service numbers. No menu tree for customers to navigate.

Cons

For a new person learning the software systems and products. Knowing how to really leverage them for success. Getting special pricing in a timely manner would be nice also.

Advice to ManagementAdvice

Be more pro sales. Have more fun events. Treating employees as persons and caring.

Recommends
Positive Outlook
Approves of CEO

137 Other Employee Reviews for Integra Telecom (View Most Recent)

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  1. 2 people found this helpful  

    Chaotic. Change for the sake of change without real improvements.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President
    Former Employee - Vice President

    I worked at Integra Telecom full-time

    Pros

    The company ostensibly has the right products (high speed data transmission and phone service) and the right infrastructure to deliver the products.

    Cons

    Constant change without any improvements in processes or customer service. Three CEOs in the space of two years (current CEO in place since 2012). Radical restructuring from local markets to centralized service. Several downsizings, continuing through 2013. Company originally had six core values (profitability, respect, excellence, communication, integrity, service), but they were not backed by executives and so were never effectively implemented.

    Advice to ManagementAdvice

    Go back to core values and actually do what you say you will do.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Good environment, smart people, some challenges but always feels like "home"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer in Portland, OR
    Current Employee - Network Engineer in Portland, OR

    I have been working at Integra Telecom full-time (more than 5 years)

    Pros

    Big enough to allow you to do your job without politics affecting everything you do; small enough to know everyone you work with and appreciate them. Good pay and benefits. Relative stability. Lots of stuff to get involved with that can keep you from boredom.

    Cons

    New leadership wants a more corporate feel; has made some really foolish decisions without fully understanding the culture (or caring to understand it). Constant changes that seem to be messing with our bottom line and not given time to prove out.

    Advice to ManagementAdvice

    Slow the changes. Rome was not built in a day...but y'all can sure as hell burn it down in one! Let things settle a bit. Also, stop hiring every single leaderhsip position based on a Level (3) background. It looks disingeneous and also raises questions about our ability to move forward based on the last 18 months of results.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Integra Telecom

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