Pros

Got the opportunity to learn new technology as Interactive Intelligence is an innovative company. It does listen to its customers for new product features. It offered me a career change into Telecommunications and the world of Call Center Solutions. It also brought me lots of new International contacts. It is a challenging job

Cons

Even though I did put in a lot effort and overtime it was hardly recognized. After being promised certain things by 2 managers of the senior management, they failed to deliver their promises when I called upon them. The way an American company handles situation in Europe also does not deserve a price. When the company made the decision to move their office from France to the UK, it slashed most of its valuable employees. The company does not really understand the European rules.

Advice to Senior Management

When you discuss certain things with employees to do, don't back track and make clear what are the boundries. When the employee asks, respond and don't let them in the dark. Even when the response is negative, it is better then nothing at all.