There are newer employer reviews for Interface Security
There are newer employer reviews for Interface Security

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Good solid co to work for.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Service Dispatcher in Earth City, MO
Current Employee - Service Dispatcher in Earth City, MO

I have been working at Interface Security full-time (More than 5 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

A good, solid co that is growing quickly. Offering new products and services.

Cons

It gets very busy sometimes, but rewarding work. No real advancement opportunities, unless your boss dies...

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  1. Helpful (2)

    When I was at Interface Security it was a unprofessional work environment in the Accounting department.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Clerk in Earth City, MO
    Former Employee - Accounting Clerk in Earth City, MO

    I worked at Interface Security

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Controller and up seemed possibly fine and professional. Only talked briefly with Controller. Some employees were nice and courteous others had class and professionalism of person from a trailor park.

    Cons

    Expected to work your eyes out with no breaks, unless you smoked cigarettes THAN you can have a break. Double standard. Don't DARE complain about anything if unprofessional and unhealthy.

    Advice to Management

    Get rid of the double standards for people that smoke. Why should their unhealthy behavior be rewarded and non-smokers not. Be courteous, respectful and listen to what your ALL employees are saying. Former employees like myself will be your spokesperson for the next 5, 10, 20 plus years after they leave.


  2. Helpful (1)

    STRESSFUL

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher
    Former Employee - Dispatcher

    I worked at Interface Security full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great employees and team. Most of them could have much better jobs getting paid a lot more.

    Cons

    Dispatchers work 12 hour shifts. It is a very stessful enviroment. Interface has taken on a huge commercial account with multiple stores (10,000 plus) all over the United States. Aside from that chain of stores there are thousands of other commercial and residential customers. There are supposed to be ten dispatchers on each shift. They are rarely ever fully staffed. If we were lucky there might be eight. Sometimes as few as six. We are talking THOUSANDS of customers and that is all the people they have answering phones and handling all the alarms. I can't describe how much it sucks to work your butt off and its never good enough. You constantly get yelled at by customers who had to be put on hold because we also have to handle alarms and obviously alarms take priority over incoming calls. Not to mention, right before I left they had us doing all the data entry (updating account information) for all of the 10,000 stores I mentioned above when they called in on saturdays and sundays because they didn't want to pay extra to have someone from the data entry team there to do it. The phones ring off the hook. You literally can't even stop to breathe. Plus you are still supposed to handle all the alarms that go off non stop and get to them within 1-2 minutes of activation. We were always horribly outnumbered by alarms and incoming calls. Customers constantly yelling at us about response times!! Or about being put on hold!! We couldn't help it!! There were NOT ENOUGH PEOPLE TO DO THIS JOB AND INTERFACE DOES NOT CARE. I now have a Job with excellent benefits and pay. My boss constantly tells me how much he appreciates me and my hard work. I am so thankful I no longer have to deal with the stress of working at this company.

    Advice to Management

    I don't know how you could be so clueless as to not realize that as an ALARM INDUSTRY the most important interactions the customers are going to have are with the dispatchers in the secure operations center. You really need to start paying attention to what is going on there and to how angry many of the customers have been because you don't have enough people to handle their issues. I would never have my family or any of my friends use this company. It feels like all you care about is the customers money. It is really unfair to have your employees CONSTANTLY getting yelled at by customers when they are working their hardest, but they can only do so much. You have some really great people working for you and they have put up with A LOT. Why don't you try to appreciate them for a change. Don't you wonder why there is a constant turnover in the SOC? Because you suck the employees dry and they can only take it so long. Then you just turn around a hire new people. Its a constant revolving door.


There are newer employer reviews for Interface Security
There are newer employer reviews for Interface Security

See Most Recent

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