Internap Network Services

  www.internap.com
  www.internap.com
There are newer employer reviews for Internap Network Services

2 people found this helpful  

New CEO gets it, but I wonder if anyone else really does?

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee in Atlanta, GA
Current Employee - Anonymous Employee in Atlanta, GA

I have been working at Internap Network Services

Pros

New CEO is defininitely on the right track if he can do everything he says he wants to do. He inherited a company where some really bad decisions had been made in the last couple of years. He obviously can't fix everything overnight. He has identified and recruited some top talent to fill some obvious gaps. The internal culture and working environment is pretty good for most departments and there are several star bosses in the mix. Work life balance seems pretty fair and compensation seems to be in line with the market.

Cons

The internal IT systems have been stretched way beyond their capabilities and create a huge amount of manual intervention for even the most simple tasks. Unfortunately the IT department is woefully understaffed and while they do their best, they don't seem to be able to deliver everything that is asked of them. I am amazed when the finance department is able to The new CEO has addressed the product side of IT with some highly qualified talent, I just hope he and the CFO will now spend some time focusing on the internal systems as well. Also, I hope there is some vision for how to deal with the rapid evolution of technology as far as the products are concerned. Customers are consolidating data centers and the competition continues to erode the IP margins. What is the real future competition killer product? Also would be nice to see some real professional development opportunities - training, mentor programs, cross divisional interaction other than just pointing fingers at each other and talking behind each others' backs.

Advice to ManagementAdvice

Fix the IT issue, it impacts everyone in the company. If you really do intend to take this company to the next level over the long term (and not just polish it up to sell it off) figure out a way to automate the error prone and overly burdensome manual processes. Money is literally leaking out of those holes and the customers and employees are tired of excuses.

Approves of CEO

53 Other Employee Reviews for Internap Network Services (View Most Recent)

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  1.  

    Great place to work if you are looking to get a foot in the door into the IT industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Network Engineer in Atlanta, GA
    Current Employee - Network Engineer in Atlanta, GA

    I have been working at Internap Network Services

    Pros

    Great benefits and immersion into the IT world. Great Job if you a quick learner and can pick up concepts quickly.

    Cons

    Shift work. Can't really join any social clubs that meet on a regular schedule, as there is not much warning for when your shift will change. Usually 2 weeks max if its a morning<>evening schedule change. They do give you further warning if its a day or evening <> night change. Internap tends to be a department blame game between all sectors in Internap. Tools are not up to par with business needs to support the customer base, and management has been promising to get the tools needed for years, citing budget issues as the main cause for not having these tools available.

    Advice to ManagementAdvice

    Listen more to customer feedback. Upper management needs to listen more to the parties that interface directly with customer and know their needs best rather than making blind decisions that hurt the company image, financially and everyone that works there emotionally.

    No opinion of CEO
  2. 1 person found this helpful  

    Internap is a good place to work for a small company of 450 employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Network Engineer in Atlanta, GA
    Current Employee - Network Engineer in Atlanta, GA

    I have been working at Internap Network Services

    Pros

    Great PTO plan, paid parking, and good health benefits with Cigna. Groups are organized but some can have improved communications. Shome tools for looking are data are not good at all and need a major overhall and the company just keeps promising to give us better tools but never delivers claiming budget troubles, etc.

    Cons

    VP level mgmt does not talk openly to the rest of staff. People do not say hello in the hall hardly ever unless they already know you. Many seem either tired, bored or over worked so maybe that is why they never say hello. Seems the culture is to go on and be busy at your desk and not get to know anyone.

    Advice to ManagementAdvice

    Stop being away from the common workers or base employees and get to know them by having face to face interactions.

    Recommends
    Approves of CEO
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