Internap Network Services

www.internap.com
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5 people found this helpful  

Internap: good commission potential, IF you can overcome company's challenges

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Account Executive in Costa Mesa, CA
Former Employee - Account Executive in Costa Mesa, CA

I worked at Internap Network Services

Pros

- Internap has an industry leading product (low latency IP), and a good commission potential for those that can overcome the company's challenges.

Cons

- Internap's innovative low-latency bandwidth product is loosing traction in the market, do to the availability of viable alternative options from competitors (Cisco OER/PFR hardware solution, MZIMIA''s blended IP solution, etc).
- Market pressures (large number of competitors, low barrier to entry into market) have further accelerated Internap's downward spiral. Bandwidth is largely commoditized, and a "race to the bottom" mentality prevails in the industry with regards to pricing levels. As a result, prices (and profits) are rapidly approaching zero.
- Internap has experienced and erosion of their value proposition. Internap fancies itself as the Ferrari of bandwidth, which is a tough pitch when the current economic downturn has left customers with a Honda Accord budget. Even companies who truly do need the best IP performance possible are finding viable options that are less expensive than Internap.
- Aside from Internap's IP product, the company's product portfolio is weak. Managed servers and Content Delivery (CDN) products are far from best of breed. Colo (data center) service offerings are ok, but with only 6 or so company owned colo sites, the footprint is weak.
- The company's strategic shift away from colo resell, and towards sales of company owned colocation assets was much needed to raise company margins. As a practical matter for prospective sales people, this change has an extremely negative impact of saddling all AE's with the same quota, even though many of the sales regions lack colo to sell in their market (note: I can only comment on Internap's policies from when I was there, and it is possible that Internap may have adjusted quota's by regional colo availability since I left). Internap recruiter's may tell prospective hires that this is a non-issue, because AE's can sell colo that exists outside of their market. The reality for most customer's is that they want their production colo facilities near their offices, and HA/DR (backup) sites somewhere else. For AE's working with large enterprise customers who are looking for multiple colo sites, this may not be as much of a problem, just hope that the customer's target locations match up with Internap's modest colo footprint.

Advice to ManagementAdvice

- Continue to drive high performance expectations of AE's. This expectation of sales was always strongly articulated, and it should continue.
- Develop a company culture that demonstrates that Internap values it's employees, instead of constantly telling them (explicitly or implicitly) that they are disposable. This issue makes INAP a seriously tough place to work.
- Sincerest wishes for good luck with the company turn-around.

Doesn't Recommend
Approves of CEO

57 Other Employee Reviews for Internap Network Services (View Most Recent)

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  1. 6 people found this helpful  

    Dysfunctional. Senior management detached from employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Internap Network Services

    Pros

    Mid sized company in business with stable revenues. Nice offices. Competent middle mananagement. Competitive salaries and benefits. New management an improvement over old management.

    Cons

    No corporate growth in sight. Tremendous employee turnover. No stability. Senior management aloof. Teamwork discouraged. CEO rarely ventures out of office. Big company bureaucracy

    Advice to ManagementAdvice

    Get out of your offices. Work on team work. Stop the blame game. Figure out how to end the incredibly high employee turnover.

    Doesn't Recommend
    Disapproves of CEO
  2. 2 people found this helpful  

    New CEO gets it, but I wonder if anyone else really does?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Internap Network Services

    Pros

    New CEO is defininitely on the right track if he can do everything he says he wants to do. He inherited a company where some really bad decisions had been made in the last couple of years. He obviously can't fix everything overnight. He has identified and recruited some top talent to fill some obvious gaps. The internal culture and working environment is pretty good for most departments and there are several star bosses in the mix. Work life balance seems pretty fair and compensation seems to be in line with the market.

    Cons

    The internal IT systems have been stretched way beyond their capabilities and create a huge amount of manual intervention for even the most simple tasks. Unfortunately the IT department is woefully understaffed and while they do their best, they don't seem to be able to deliver everything that is asked of them. I am amazed when the finance department is able to The new CEO has addressed the product side of IT with some highly qualified talent, I just hope he and the CFO will now spend some time focusing on the internal systems as well. Also, I hope there is some vision for how to deal with the rapid evolution of technology as far as the products are concerned. Customers are consolidating data centers and the competition continues to erode the IP margins. What is the real future competition killer product? Also would be nice to see some real professional development opportunities - training, mentor programs, cross divisional interaction other than just pointing fingers at each other and talking behind each others' backs.

    Advice to ManagementAdvice

    Fix the IT issue, it impacts everyone in the company. If you really do intend to take this company to the next level over the long term (and not just polish it up to sell it off) figure out a way to automate the error prone and overly burdensome manual processes. Money is literally leaking out of those holes and the customers and employees are tired of excuses.

    Approves of CEO
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