There are newer employer reviews for Interstate Hotels
There are newer employer reviews for Interstate Hotels

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Good experience, more communication needed.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Guest Services Agent in Indianapolis, IN
Former Employee - Guest Services Agent in Indianapolis, IN

I worked at Interstate Hotels

Approves of CEO
Approves of CEO

Pros

I got to learn independent management skills- often times, depending on the property, you're the staff member and acting manager on duty. This forces you to really understand the hotel and how to deal with customers and situations on the fly. Even as a desk agent I was forced to make quick decisions that shaped the operations of the hotel.

Cons

I worked short term, so I can't comment on the advancement side of things but you have much more contact with the AGM than you do the GM, and most of the time I was around other desk workers more than management, so I couldn't get much top-down communication.

Advice to Management

More transparency in why things are done would be nice. Understanding why price groups are blocked off is nice, especially since it can be frustrating when they aren't available for someone who deserves it- like a military family.

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  1. middle of the road

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hourly in Hotel (Costa Rica)
    Current Employee - Hourly in Hotel (Costa Rica)

    I have been working at Interstate Hotels full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    it's a job, better than being unemployed

    Cons

    micromanagement, too many reports to different managers, so-so pay

    Advice to Management

    streamline reporting so employees can do what they were hired for, you get what you pay for


  2. Outgrowing themselves and losing effective oversight

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Interstate Hotels full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Lots of hotels to choose from making advancement or relocation easier. Hotels are mostly deluxe and upscale properties and upper tier executives are great people, extremely nice and helpful. Some good benefits but not necessarily better than any other hotel.

    Cons

    Hotel level management holds all the accountability and is likely to have to work 60-70 hours a week due to excessive reporting and training required. Very hard to get promoted beyond that level unless you know how to play the game; if your regional folks are weak, it will reflect poorly on you as well and you will not get noticed. Regionals are highly compensated but apparently held responsible for almost nothing and don't necessarily reflect the values of the upper tier. Your personal experience will depend largely on them and your exposure to the great people at the top with be once a year at most.

    Advice to Management

    Hold your regional managers more accountable for the way they treat people; it doesn't reflect your values. Get out and see your GMs.


There are newer employer reviews for Interstate Hotels
There are newer employer reviews for Interstate Hotels

See Most Recent

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