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Lack of transparency, investment in IT and its employees

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Partner Services Coordinator  in  San Francisco, CA
Current Employee - Partner Services Coordinator in San Francisco, CA

I have been working at Intrax full-time for more than 3 years

Pros

Young people who are well travelled and progressive

Cons

Severely underpaid, no raises, must invest in self in order to become more employable elsewhere

Advice to ManagementAdvice

Invest in IT, get rid of bad employees and pay good ones a LOT more.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

39 Other Employee Reviews for Intrax (View Most Recent)

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  1. 4 people found this helpful  

    Some great people, led by a few astonishingly dysfunctional people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Intrax full-time for more than 3 years

    Pros

    Rank and file workers here are for the most part kind and friendly. They care about the missions of each of the Intrax businesses and want their customers to have a positive experience. Resources for professional development are generous and there are usually opportunities for ambitious people to grow or advance.

    Cons

    Your experience at Intrax may vary greatly depending on which business unit you work in. Ayusa, Centers and AuPairCare are led by smart, thoughtful human beings and this results in a warm community of colleagues. Global Internships or Work Travel? BE CAREFUL. Employee turnover at the former is ridiculously high, due to the negative style of its top leaders. Some businesses have a reasonably well thought out business plan while others have no clue. Affecting all business units, the CEO and CIO have an inconsistent vision which results in major changes every 6 months whether they are needed or not. Many talented, good people are negatively impacted. The average employee at Intrax only knows what is going on in their immediate area. No attempt is made to communicate the vision of the company or where it is seeing success - and there are many legitimate stories which could easily be shared. The result is a lot of gossip, much of it uninformed and worse than the reality.

    Advice to ManagementAdvice

    Put more effort into communicating to the average employee what is going on - something beyond a vague email written in corporate-speak. Don't assume that a few people at the top of the organizational chart have a good understanding of the reality on the ground. Many of them don't, and big decisions are made based on their (wrong, self-serving) advice. Ask the people who have actual contact with your customers what their perspective is, and let them know that you really want their honest opinions.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    No room for growth or stability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Intrax full-time

    Pros

    The young people who join are smart and motivated to contribute to the field of cultural exchange

    Cons

    Unfortunately management demotivates staff to a point where people do not want to stay in the field. Additionally the turnover rate is so high that no one dares to stay long.

    Advice to ManagementAdvice

    Hire managers who care about the industry and want to help employees thrive

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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