Intuit

  www.intuit.com
  www.intuit.com
There are newer employer reviews for Intuit

 

Great Company but things can be better

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - QBO Representative in Fredericksburg, VA
Former Employee - QBO Representative in Fredericksburg, VA

I worked at Intuit full-time (less than an year)

Pros

Campus is loaded with things to make it easy for you to enjoy your day....Gym on site, Lunch room and other things as well.

Cons

Bonus structure.....The bonus is based on the reply of customers surveys in which the rep has no control over. Meaning....If the system is down and a customer is calling in for assistance with Quick Books, And the problem isn't solved by the end of the call The customer would normally give a bad survey on a 0-10 scale and if its anything lower than an 8 it hurts your overall bonus.

Advice to ManagementAdvice

Rethink the bonus structure because it isn't fair to the staff to take money out of the pockets of the reps when they have no control of the system.

Recommends
Approves of CEO

1649 Other Employee Reviews for Intuit (View Most Recent)

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  1. 1 person found this helpful  

    Open and dynamic environment, encourages creativity and individuality.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Representative in Tucson, AZ
    Current Employee - Customer Support Representative in Tucson, AZ

    I have been working at Intuit full-time (more than 5 years)

    Pros

    Good benefits, family environment, lack of micro management and needless bureaucracy. Your opinion is always valued. There is an emphasis on having fun and colleagues supporting eachother.

    Cons

    Lack of job security, not great at sticking to what works or learning from mistakes. A little haphazard at times and change, which is a constant feature, could often be handled better.

    Advice to ManagementAdvice

    Consult employees more before making changes that affect those employees.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    My years at Intuit have been wonderful. It's a great company to work for, has lots of opportunities for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst
    Former Employee - Business Analyst

    I worked at Intuit full-time (more than 10 years)

    Pros

    There are many opportunities to learn and grow, internal advancement possibilities are available and the core operating values are in alignment with my personal integrity.

    Cons

    They have a tendency to restructure, almost on an annual basis. This causes gaps in productivity and undue stress.

    Advice to ManagementAdvice

    Find ways of leveraging people into new roles instead of "Reducing Force" every year. It's one thing if you have individuals who are not a good fit for the overall company, but you tend to lose skilled and engaged people while disengaging those who are left after the dust settles.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Intuit

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