There are newer employer reviews for Iron Mountain Inc

3 people found this helpful  

Solution Representative

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Representative
Former Employee - Sales Representative

I worked at Iron Mountain Inc full-time (more than 8 years)

Pros

Leader in the industry by number of clients and footprint worldwide. It was a great place to work in the late 90 and early 00.

Cons

Management has for neglected their customer base and has lower the level of service they provide them and the competition has taken some off their largest clients over the last few years.
The incompetent managers instead of being fire are just move around to other divisions. Since they decide to change to a REIT their focus has been increasing revenue at all cost, meaning lowering service while increasing prices.

Advice to ManagementAdvice

Clean house of the dead beat manager and listed to the field people that meet with customers face to face instead of on the phone and remembers that customer needs come FIRST!!!!! A loyal customers is your best return on investment

Doesn't Recommend
Neutral Outlook
Approves of CEO

371 Other Employee Reviews for Iron Mountain Inc (View Most Recent)

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  1. 2 people found this helpful  

    Senior Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Minneapolis, MN
    Former Employee - Account Manager in Minneapolis, MN

    I worked at Iron Mountain Inc full-time (more than 5 years)

    Pros

    THe team I worked with

    Cons

    poor ethics w sales team. Concern for the customer as the Customer Service is poorly trained and HIGH turnover with CS...which results in poor service/satisfaction for customer.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Review of Inside Sales Solutions Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc

    Pros

    solid marketing efforts, high lead volume

    Cons

    not much opportunity, highly overpriced product

    Advice to ManagementAdvice

    Increase commission earning potential and provide more direction

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Iron Mountain Inc

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