There are newer employer reviews for Iron Mountain Inc
There are newer employer reviews for Iron Mountain Inc

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Helpful (4)

Solution Representative

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Representative
Former Employee - Sales Representative
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at Iron Mountain Inc full-time (More than 8 years)

Pros

Leader in the industry by number of clients and footprint worldwide. It was a great place to work in the late 90 and early 00.

Cons

Management has for neglected their customer base and has lower the level of service they provide them and the competition has taken some off their largest clients over the last few years. The incompetent managers instead of being fire are just move around to other divisions. Since they decide to change to a REIT their focus has been increasing revenue at all cost, meaning lowering service while increasing prices.

Advice to Management

Clean house of the dead beat manager and listed to the field people that meet with customers face to face instead of on the phone and remembers that customer needs come FIRST!!!!! A loyal customers is your best return on investment

Other Employee Reviews for Iron Mountain Inc

  1. Helpful (2)

    The only constant is change.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager
    Current Employee - Operations Manager
    No opinion of CEO

    I have been working at Iron Mountain Inc full-time (More than 8 years)

    Pros

    Many markets have committed employees that have tenure of 10 years or longer. They enjoy their team and the best front-line employees have a great can-do attitude that have adapted to the changes over the years. There are also a lot of great managers who care about their employees' well-beings and development. There has been significant growth and development in onboarding, training, and learning opportunities. The vast majority of employees who are tasked with executing the daily responsibilities of servicing our customers have our core values in their souls (they bleed Iron Mountain blue and security is #1).

    Cons

    Their has been a lot of change in strategic directions from the top, and while change is good and important, many high-level decisions have been reversed in a few years, or even within a year. Some decisions and changes are evolutions and are merely adjustments, but some have been major reversals. This creates a great deal of insecurity with our employees. There are quite a few bad seeds in the exempt, support workforce that have no accountability. Managers are not universally strong and your success depends on the competency of your manager, which is not always good. Too much specialization without the encouragement/nurture of broadening understanding and teamwork means that the gray areas (the undefined responsibilities that don't have a "specialist" assigned to perform it) become the burden of a dedicated but overworked few.

    Advice to Management

    Break down the silos more, please. You can have a primary area of responsibility and accountability while also allowing other teams to have a vested interest in how you make it all work.


  2. Solution Development Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Iron Mountain Inc full-time (More than 5 years)

    Pros

    Great managers that look out for you and help you grow. They believe in a balanced life style yet work hard. Great teamwork with little politics (huge company so they are there). They invest in their sales reps and training along with tools to help them be successful. The local Territory VPs are great to partner with to make sure deals are successful and profitable.

    Cons

    Moves a bit slow to make changes due to the size of the company Lots of change with territories and reps

    Advice to Management

    Keep believing in your team and empowering them to grow (and stay with the company) at the lower levels (mid management). Hire people that are the experts in the direction you are moving the company so you set the right vision and strategy.


There are newer employer reviews for Iron Mountain Inc
There are newer employer reviews for Iron Mountain Inc

See Most Recent

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