There are newer employer reviews for Iron Mountain Inc
There are newer employer reviews for Iron Mountain Inc

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Helpful (2)

Iron Mountain is always changing!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Corporate Account Manager in Charlotte, NC
Former Employee - Corporate Account Manager in Charlotte, NC

I worked at Iron Mountain Inc full-time (More than 5 years)

Doesn't Recommend
Negative Outlook
Approves of CEO
Doesn't Recommend
Negative Outlook
Approves of CEO

Pros

Great people to work with and a very secure company.

Cons

Main focus is the shareholders, not employees. Always looking to be the first to introduce solutions to the market even if they are not ready to support it internally. Poor billing/invoicing system!

Advice to Management

Put more focus on the employees and definitely put more emphasis on building solid relationships with all customers' not just the Fortune 100 accounts.

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  1. Helpful (4)

    Solution Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Iron Mountain Inc full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Leader in the industry by number of clients and footprint worldwide. It was a great place to work in the late 90 and early 00.

    Cons

    Management has for neglected their customer base and has lower the level of service they provide them and the competition has taken some off their largest clients over the last few years.
    The incompetent managers instead of being fire are just move around to other divisions. Since they decide to change to a REIT their focus has been increasing revenue at all cost, meaning lowering service while increasing prices.

    Advice to Management

    Clean house of the dead beat manager and listed to the field people that meet with customers face to face instead of on the phone and remembers that customer needs come FIRST!!!!! A loyal customers is your best return on investment


  2. Helpful (2)

    The only constant is change.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager
    Current Employee - Operations Manager

    I have been working at Iron Mountain Inc full-time (More than 8 years)

    No opinion of CEO
    No opinion of CEO

    Pros

    Many markets have committed employees that have tenure of 10 years or longer. They enjoy their team and the best front-line employees have a great can-do attitude that have adapted to the changes over the years. There are also a lot of great managers who care about their employees' well-beings and development. There has been significant growth and development in onboarding, training, and learning opportunities. The vast majority of employees who are tasked with executing the daily responsibilities of servicing our customers have our core values in their souls (they bleed Iron Mountain blue and security is #1).

    Cons

    Their has been a lot of change in strategic directions from the top, and while change is good and important, many high-level decisions have been reversed in a few years, or even within a year. Some decisions and changes are evolutions and are merely adjustments, but some have been major reversals. This creates a great deal of insecurity with our employees. There are quite a few bad seeds in the exempt, support workforce that have no accountability. Managers are not universally strong and your success depends on the competency of your manager, which is not always good. Too much specialization without the encouragement/nurture of broadening understanding and teamwork means that the gray areas (the undefined responsibilities that don't have a "specialist" assigned to perform it) become the burden of a dedicated but overworked few.

    Advice to Management

    Break down the silos more, please. You can have a primary area of responsibility and accountability while also allowing other teams to have a vested interest in how you make it all work.


There are newer employer reviews for Iron Mountain Inc
There are newer employer reviews for Iron Mountain Inc

See Most Recent

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