There are newer employer reviews for Iron Mountain Inc
There are newer employer reviews for Iron Mountain Inc

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Helpful (7)

WOW!! Didn't learn the lessons from the 2011 layoffs?

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Manager in Collegeville, PA
Former Employee - Manager in Collegeville, PA
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Iron Mountain Inc full-time (More than 10 years)

Pros

There are none at Iron Mountain anymore... I was laid off in 2011 which turned out to be the best thing that ever happened to me!!

Cons

Everything has been outsourced and continues to be.

Advice to Management

Stop cutting the employees from the bottom of company and start making changes at the top where the real problems exist. I still keep in touch with some of the folks in the trenches and it took almost a year to recover from the 2011 layoffs. My question is will this company recover from these changes?

Other Employee Reviews for Iron Mountain Inc

  1. Helpful (5)

    Beat around the bush

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Royersford, PA
    Current Employee - Customer Service Representative in Royersford, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Iron Mountain Inc full-time (More than 3 years)

    Pros

    Great co-workers. Great co-workers! Great co-workers!

    Cons

    Over 200+ people have either been laid off or will find out their status tomorrow as to a job. They beat around the bush on everything and especially in today's meeting. Outsourcing a majority of our hard work to the Philippines. Don't tell you anything direct. It's more read between the lines. Don't ask questions or it will come back to bite you someway somehow.

    Advice to Management

    Listen to your valuable employees. We know how to do our jobs. Your going to lose a TON of business with outsourcing everything. We as employees and consumers can safely say WE HATE SPEAKING TO NON ENGLISH SPEAKING REPRESENTATIVES and if I were a customer of yours I'd leave in a heart beat. Also your billing system is archaic and upgrading to BillTrust WAS the WORST thing you could have done. No one understands the billing not even employees!


  2. Helpful (1)

    Transportation Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Iron Mountain Inc full-time (More than 3 years)

    Pros

    Great Teamwork, Bonus Structure, Salary, Leadership, Organized, Front Line friendly. Open door, free to discuss anything without backlash.

    Cons

    None really, maybe upper management is like a Elite Club hard to break in to. But basically they are all level headed and good hearted family people.

    Advice to Management

    Get back to basics of CS. Too many micromanaged matrix reports.....


There are newer employer reviews for Iron Mountain Inc
There are newer employer reviews for Iron Mountain Inc

See Most Recent

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