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5 people found this helpful  

Huge Layoff

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Associate  in  Royersford, PA
Former Employee - Customer Service Associate in Royersford, PA

I worked at Iron Mountain Inc full-time for more than a year

Pros

Team members are awesome, we understand each other because we are the ones which suffer on a daily basis.

Cons

They are laying off and outsourcing all jobs to Philippines and India. The systems that they use are archaic, AWS, Safe Keeper Plus ( which is Dos), Billtrust by far is the worst billing system ever created. Low pay for the amount of work they make you do. No growth and they actually had the audacity to have interviews after a huge layoff in the office. They have no respect for their loyal employees that have stuck it out thru thick and thin with them and also adjusted to 1,000,000 changes being made. This company is definitely going under and thank goodness they laid me off so I can no longer be apart of this madness. I'm sure this will be the best thing that has happened to me. My advice to anyone looking to work for this company, get ready to work your brains out with minimum pay, while using horrible systems along with incompetent management. Runnnnnnnnnn and don't look back! No longer a great company to work for.

Advice to ManagementAdvice

Listen to what people have to say and have some respect and stop hiring people after laying off and displacing families. Be discreet at least!!! Never higher managers from outside. Hire your managers within because they come in and are dumbfounded as hell. Please fire that CEO Bill Meaney he is horrible, laying off from the bottom up instead of the top down. Greed is a deadly weapon, this company is not going to make it unfortunately!!

Doesn't Recommend
Negative Outlook
Disapproves of CEO

361 Other Employee Reviews for Iron Mountain Inc (View Most Recent)

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  1. 5 people found this helpful  

    WOW!! Didn't learn the lessons from the 2011 layoffs?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Collegeville, PA
    Former Employee - Manager in Collegeville, PA

    I worked at Iron Mountain Inc full-time for more than 10 years

    Pros

    There are none at Iron Mountain anymore... I was laid off in 2011 which turned out to be the best thing that ever happened to me!!

    Cons

    Everything has been outsourced and continues to be.

    Advice to ManagementAdvice

    Stop cutting the employees from the bottom of company and start making changes at the top where the real problems exist. I still keep in touch with some of the folks in the trenches and it took almost a year to recover from the 2011 layoffs. My question is will this company recover from these changes?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Beat around the bush

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Royersford, PA
    Current Employee - Customer Service Representative in Royersford, PA

    I have been working at Iron Mountain Inc full-time for more than 3 years

    Pros

    Great co-workers. Great co-workers! Great co-workers!

    Cons

    Over 200+ people have either been laid off or will find out their status tomorrow as to a job. They beat around the bush on everything and especially in today's meeting. Outsourcing a majority of our hard work to the Philippines. Don't tell you anything direct. It's more read between the lines. Don't ask questions or it will come back to bite you someway somehow.

    Advice to ManagementAdvice

    Listen to your valuable employees. We know how to do our jobs. Your going to lose a TON of business with outsourcing everything. We as employees and consumers can safely say WE HATE SPEAKING TO NON ENGLISH SPEAKING REPRESENTATIVES and if I were a customer of yours I'd leave in a heart beat. Also your billing system is archaic and upgrading to BillTrust WAS the WORST thing you could have done. No one understands the billing not even employees!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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