379 Employee Reviews (View Most Recent)

Sort: Rating Date

6 people found this helpful  

OK company to work for, but clearly has lost some of its luster

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Billing Specialist  in  Royersford, PA
Current Employee - Billing Specialist in Royersford, PA

I have been working at Iron Mountain Inc full-time for more than 10 years

Pros

With a right attitude and a strong desire to want to do more, this organization will respond by providing excellent opportunities. I started in collections and worked my way to one of the company's top billing analysts, but only after I had applied myself by going back to school for my graduate degree and asking for more work to do. I was a trusted and valued employee there for a number of years as a result, and felt a part of a large "family", wanting to serve and support the customer base at a high level. The company culture has been better and has been communicated well by HR; it has definitely changed from when I first started with the company over 10 years ago.

Cons

The organization is undergoing a large transition by shipping most of its transactional data and work overseas as part of a cost cutting measure, although senior leadership will not communicate that to its current employees for fear of political reasons. There is not a great deal of immediate future opportunities for advancement, as there have been 3 job cuts in the last 5 years (2009-2013). The transactional data transition has not been as smooth as the senior leadership believes it has been (in fact, it's been quite rocky and very inconsistent), and the amount of customer anger is building. Issues where customers are receiving refund checks and past due statements from the organization at the same time are becoming common. In my job as a billing specialist, there were 7 different middle managers and/or VPs between myself and the CEO of the company. One VP stated in an all-employee quarterly meeting that Iron Mountain was "behind the times" when it came to job cutbacks; to me, this was a direct slap in the face to those workers that have been faithful to the organization and provided no peace to people's job security.

Advice to ManagementAdvice

The organization needs to look at itself and cut out the levels of middle management (or eliminate some of the VPs) in order to improve its communication between the CEO and the employees. Transactional data processors must return back to the US, or the current overseas staff must get its collective act together before the customers' anger boils over. The company's VPs must attend a "charm school" in order to effectively communicate to its employees when job cutbacks are being announced. The company can return to its former "glory days", but only when upper management humble themselves for the mistakes they have made and hires back quality people in the US to handle its day to day work responsibilities.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other Reviews for Iron Mountain Inc

  1.  

    I had a great time with the company, until my job was outsourced...it felt like a family there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Accountant  in  Royersford, PA
    Former Employee - Tax Accountant in Royersford, PA

    I worked at Iron Mountain Inc full-time for more than 5 years

    Pros

    Creating budgets, working with outside consultants, great people to work with

    Cons

    The only thing I might have an issue with is top management has a hard time being transparent in regards to upcoming lay-offs...

    Advice to ManagementAdvice

    Open up and be honest with employees, especially in regards to lay-offs. You demand honesty and integrity so in order to get this out of your employees you need to take the lead...

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Enjoyed working with the people there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Document Imaging  in  Livermore, CA
    Former Employee - Document Imaging in Livermore, CA

    I worked at Iron Mountain Inc full-time for less than a year

    Pros

    For those interested in career growth, Iron Mountain is a good place to work. Willingness to work learn and solve problem will get you far

    Cons

    didn't get hired on permanently

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Iron Mountain Inc.

Worked for Iron Mountain Inc? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.