There are newer employer reviews for Itron

 

Good exposure to the corporate world for new employees, bad for retention and growth.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Technical Support Analyst
Current Employee - Technical Support Analyst

I have been working at Itron

Pros

Itron has been around a long time, and has weathered a variety of hardships. The company itself is stable, though job stability can vary between groups. In the IT organization, job stability is fairly solid these days. The company is undoubtedly successful, and many of the groups within Itron function beautifully.

Cons

There is practically no advancement potential within Itron IT. The IT groups went through a reorganization which worked beautifully on paper. In actuality, the organization is in the worst state ever. The bulk of the central IT team is inexperienced, or have mediocre skillsets. Advancement is based on where you work, not what you know, and promotions are inconsistent. A Technical Support Analyst II can easily know substantially more than a Technical Support Analyst III, but the organization will refuse to recognize the superior knowledge, based on where they work. IT project management is a horrible joke. Projects are left unfinished or incomplete, and some systems most companies consider critical, are mismanaged and/or changed yearly (the IT ticketing system, for example).

Advice to ManagementAdvice

You have a couple people in your corporate headquarters that are really good. The rest are mediocre. Start looking outside of the Spokane area for talent, and take a more distributed, silo-style approach to IT. You consistently task under-qualified (and sometimes incompetent) people with critical tasks, then ignore them when they fail miserably, and don't take the necessary steps to fix them. You have, at the time of this writing, IT staff members in locations outside of the Spokane area that are more skilled and competent than almost anyone within your Spokane group. Tasks that take a Spokane employee a month could be finished by a different employee in a day or two.

In a related point, stop under-staffing. You can either hire people that actually know what they're doing (or maybe even use those on your payroll that already do), or you can hire piles of mediocre people. Either way, your workload vs. employee balance is horribly off, and the entire company suffers for it.

Doesn't Recommend
No opinion of CEO

85 Other Employee Reviews for Itron (View Most Recent)

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  1. 2 people found this helpful  

    great place if you know the right people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Itron

    Pros

    good use of technology, complicated industry with lots of opportunity to apply technology, steady company that is growing through acquisition

    Cons

    your peers can be cut throat, political charged environment, who you know can either help you or hurt you, aggressive deadlines

    Advice to ManagementAdvice

    put in more competent managers for career development, put structure and process to how departments are run with clear boundaries of who is responsible for what but allow better collaboration

    Recommends
    No opinion of CEO
  2.  

    Solide Solid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Responsable  in  Paris (France)
    Current Employee - Responsable in Paris (France)

    I have been working at Itron full-time for more than 10 years

    (Translated from English)

    Pros

    Employés, expérience, global, production, solide

    People, Experience, Global, Manufacturing, Solid

    Cons

    Conservateur, tarde à s'adapter au marché

    Conservative, Slow to respond to the market

    Recommends
    Positive Outlook
    No opinion of CEO
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