Pros

I worked in the Dedicated Contracts Division which meant that we worked as contractors within our customers distribution centers. There seemed to be a lot of turnover as each office was rather small, so if you were motivated and willing to relocate within a large region, there we lots of opportunities for advancement.

Cons

The small size of the offices and the fact that each one was a semi-autonomous unit that acted as their personal transportation department. In a small office, any conflict is magnified ten fold, and your every action is analyzed by your customers. This makes for a very tense environment.

Advice to Senior Management

Take a stronger interest in the environments formed in each DCS account. Lobby for your own employees if the customer is making unreasonable demands and bring in additional staff rather than expect the office staff to put in 60+ hour weeks