There are newer employer reviews for J. C. Penney

Started out great then went down fast.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Department Supervisor
Former Employee - Department Supervisor

I worked at J. C. Penney full-time (more than 10 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

most people are friendly that work there

Cons

constatnly cutting hours and benefits.
no job stability
not enough help to take care of customers.

Advice to Management

practice what you preach.

reviews filtered by
  • Any Location
  • Any Job Title
  1. Helpful (3)

    once upon a time it was amazingly great but now it's horribly wrong in many ways

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at J. C. Penney

    Disapproves of CEO
    Disapproves of CEO

    Pros

    it once was a great place to work but now both nationally and locally it's changed and not at all for the better.....trust me!!

    Cons

    new ceo is treating it like apple and target and jcpenney is not like that and should be treated and respected for what it is and the employees are now treated with very little respect....no, they're not treated respectfully at all. as far as the customers are concerned he doesn't seem to really have them in mind while making all fo these crazy changes. sad, because I was very happy going to work every day before the new ceo took charge...now, not so much!!

    Advice to Management

    same sort of response as before....the new changes bought on by new3 ceo has now made it impossible for me to advance. by the way, i was told a short while ago that i was management material....that was before the changes. no room for advancement now!

  2. Helpful (1)

    No longer a good place to work - or shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate
    Current Employee - Customer Service Associate

    I have been working at J. C. Penney part-time (more than 3 years)

    Negative Outlook
    Disapproves of CEO
    Negative Outlook
    Disapproves of CEO

    Pros

    Until the new CEO came on board and started making drastic operational changes the store was busy with happy customers and a pleasant working environment - lots of staff events and encouraging management. Now the only pros are no early openings or late closings and the employee discount increased by 5%.

    Cons

    Since February the new CEO's cost cutting measures have eliminated over 50% of the checkout locations (including the customer service desk) and have caused massive customer complaints of not being able to get any help and make store recovery a daily nightmare for the associates. Pricing team cuts have resulted in store wide pricing inaccuracies and further confusion for customers and associates. Severe drop in customer traffic and significantly greater daily, even hourly, pressure to sell sell sell credit makes for an anxious and unhappy work environment. Supervisors and staff losing jobs and those remaining losing many hours have resulted in very low morale - some of the better employees are resigning as soon and they find other jobs.

    Advice to Management

    Before taking any more away from customer and staff, give something - at least better communication of good things to come. It might have been nice to bring in a couple of those promised shops before removing coupons, sales, cash registers, and customer services.

There are newer employer reviews for J. C. Penney

Work at J. C. Penney? Share Your Experiences

J. C. Penney

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.