Pros

Associates can work according to their availability. The training for a job is very detailed and covers almost everything that an associate should know. It has medical coverage, paid time off and retirement benefits for those who qualify. It's a job in this terrible economy. Manager very nice and available.

Cons

Supervisors who have been with JCP for years, who spend their time hiding in their offices on personal phone calls or with personal visitors, or in the lunch room They are not on the floor, supervising, watching, straightening. They don't come to customer service when called by associates. Sometimes don't even answer over the walkie talkie. Customer service is supposed to be number 1 and isn't when associates can't get supervisors to come take care of the problem. How much time could it take to schedule employees for your department? Not the many hours they spend in their offices. I feel they are taking advantage of the manager by not doing their jobs. Supervisors being on the floor assures associates are doing their jobs, helps lower shoplifting incidences, helps keeps the stock organized, helps keep the customers wait time shorter and sets a great example for associates. Supervisors show partiality to some associates by giving them more hours to help them out and letting them take unscheduled breaks. Rules should apply to all. Credit applications seem to be of utmost importance to some supervisors and associates. Customers standing in line while associate begs customers to open credit application and then taking the time to fill it out. The words "Credit Apps" should never be spoken over the walkie talkies. It makes customers feels that is all JC Penney is interested in. Associates who get more credit applications are treated as if they are more valuable by Supervisors.

Advice to Senior Management

Call Supervisors in one by one and ask them what is happening in the store.