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Laid Back

Former Employee - Support Specialist in Poughkeepsie, NY
Former Employee - Support Specialist in Poughkeepsie, NY

I worked at J. C. Penney full-time (Less than a year)

Recommends
Negative Outlook
No opinion of CEO
Recommends
Negative Outlook
No opinion of CEO

Pros

Got to take breaks for lunch at same time

Cons

Boring, pay was low, not a whole lot of energy/ enthusiasm

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  1. Helpful (3)

    Don't be lulled into JCPenney obsolescence.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - UI Developer in Plano, TX
    Current Employee - UI Developer in Plano, TX

    I have been working at J. C. Penney full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    • Nice facilities
    • Casual dress code
    • The people are easy to get along with

    Cons

    • Company has a tendency to underutilize talent causing people to become stale, and skills to atrophy. This is a problem once its time to find work elsewhere because proprietary JCPenney production tasks are not relevant or useful outside JCPenney.

    • Once you're underutilized, it's very hard to make a case for a raise or bonus. Also, the company recently changed bonus policy so that people only get bonuses if the company is "successful" regardless of the individual's contributions, long hours, etc.

    • Company tends to misrepresent (or flat out lie) about job description during the hiring process. Then once you're employed there, you're doing something you're either over-qualified for, or completely untrained in. This leads to the issues stated above.

    Advice to Management

    • Replace all middle management with outside talent who isn't tainted by JCPenney's culture of promoting frequently unqualified and/or incompetent "friends" from the inside.

    • Promote people based on their abilities rather than based on politics.

    • JCPenney needs to train their managers once promoted rather than just assume that people who are good at their occupation are also good at managing other people. Most managers I've dealt with seem relatively competent at their occupation, but have very little actual management ability. This is a problem.

    • Make it clear to employees who they report to. Random people will ask employees to complete tasks... Only a few of these people actually have the authority to do so. Sometimes it feels like everyone is your manager at JCPenney.


  2. Helpful (1)

    Unappreciative and Hypocritical

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist
    Former Employee - Sales Specialist

    I worked at J. C. Penney part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great co-workers, easy work, ok pay, had fun at times, loved my customers and they loved me, great discount

    Cons

    CREDIT APPS!! That's all that was ever talked about. Not enough hours even for your longer term employees. I had been there right at 4 years and the school kids were coming in getting more hours than me. Seniority has no meaning to this company at all!!!! They never fire the ones that need it like the sorry ones that don't ever do anything and call in all the time. But, then they fire over stupid reasons or threaten to if you don't get your credit app goals. Management will tell you to do something and they will do the same thing and then you will turn around and get in trouble for it even though that's how you were told to do it. Very much hypocrites! Too many family members working together, supervisors call their own kids to come in and work every time someone calls in. They say they don't have the hours but when it comes to a family member of someone's it's different. They don't keep the good workers, they get rid of all of them and keep the sorry ones that suck at customer service, well, most of them. Some of them can even yell at the customers over a price mix up and keep their job. Very boring at times. Make people supervisors that just want to throw their seniority around and talk to you like a dog in front of customers. Always get told about the negative things and never get appreciation for the good. Some can get all the warnings and never lose their job while others that never did anything wrong EVER can be let go over something completely ridiculous and stupid!

    Advice to Management

    Give more hours, treat your long term employees better and appreciate them more. Stop all the miscommunication. Focus on important goals like being loyal to your customers and letting the ones who want to be good at customer service stay that way. If you have good employees that are good at their job you will see that when you keep having the same customers return.


There are newer employer reviews for J. C. Penney
There are newer employer reviews for J. C. Penney

See Most Recent

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