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There are newer employer reviews for J. Crew

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Review

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate in San Francisco, CA
Current Employee - Sales Associate in San Francisco, CA

I have been working at J. Crew

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

fun people to work with at JCrew. Great Discount that you receive when you work there. Easy to work with customers

Cons

The hours are unpredictable and you have to work long hours on your feet. The breaks are really short and the lunches are short too.

Advice to Management

I think that management should have a more organized schedule for the sales people so they can plan there weeks accordingly with the assigned schedule.

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  1. Helpful (2)

    J. Crew

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Specialist in Troy, MI
    Former Employee - Client Specialist in Troy, MI

    I worked at J. Crew

    No opinion of CEO
    No opinion of CEO

    Pros

    For fashion retail, J. Crew has to rank among the best places to work, they offer better pay than most comparable stores, an exceptional employee discount program and oftentimes a strong built-in clientele base that you can focus on building positive customer relationships with.

    Cons

    The corporate numbers game of collecting phone numbers, e-mail addresses and even more extensive customer information can rapidly backfire. Sure, nearly every store is doing it these days, but unfortunately, the reality of the matter is that as often as you have a great experience with a customer, you're far more likely to take a good customer experience and turn it sour when you begin pressing for more information. If the focus was more on quality as opposed to quantity, I believe that over time you would create far more "great" customer experiences that turn into legitimate contacts.

    Advice to Management

    The typical corporate numbers game of collecting a certain amount of phone numbers, e-mail addresses and even more extensive customer information can rapidly backfire. Sure, nearly every store is doing it these days, but unfortunately, the reality of the matter is that as often as you have a great experience with a customer, you're far more likely to take a good customer experience and turn it sour when you begin pressing for more information. If the focus was more on quality as opposed to quantity, I believe that over time you would create far more "great" customer experiences that turn into legitimate contacts. With some customers you build that trust on the first experience. With others, it takes a few visits to gain their trust enough for them to actually become a true "client." There needs to be more room allowed for sales associates to feel that out as opposed to being pressured by management to collect more information.


  2. Over all good experience

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fairfax, VA
    Current Employee - Anonymous Employee in Fairfax, VA

    I have been working at J. Crew

    No opinion of CEO
    No opinion of CEO

    Pros

    good communication with management, pay was decent for job tittle

    Cons

    poor scheduling never got hours

    Advice to Management

    hire less people, nothing else tho


There are newer employer reviews for J. Crew
There are newer employer reviews for J. Crew

See Most Recent

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