J. Crew

  www.jcrew.com
  www.jcrew.com
There are newer employer reviews for J. Crew

 

Review

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Sales Associate in San Francisco, CA
Current Employee - Sales Associate in San Francisco, CA

I have been working at J. Crew

Pros

fun people to work with at JCrew. Great Discount that you receive when you work there. Easy to work with customers

Cons

The hours are unpredictable and you have to work long hours on your feet. The breaks are really short and the lunches are short too.

Advice to ManagementAdvice

I think that management should have a more organized schedule for the sales people so they can plan there weeks accordingly with the assigned schedule.

Recommends
Approves of CEO

672 Other Employee Reviews for J. Crew (View Most Recent)

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  1. 2 people found this helpful  

    J. Crew

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Client Specialist in Troy, MI
    Former Employee - Client Specialist in Troy, MI

    I worked at J. Crew

    Pros

    For fashion retail, J. Crew has to rank among the best places to work, they offer better pay than most comparable stores, an exceptional employee discount program and oftentimes a strong built-in clientele base that you can focus on building positive customer relationships with.

    Cons

    The corporate numbers game of collecting phone numbers, e-mail addresses and even more extensive customer information can rapidly backfire. Sure, nearly every store is doing it these days, but unfortunately, the reality of the matter is that as often as you have a great experience with a customer, you're far more likely to take a good customer experience and turn it sour when you begin pressing for more information. If the focus was more on quality as opposed to quantity, I believe that over time you would create far more "great" customer experiences that turn into legitimate contacts.

    Advice to ManagementAdvice

    The typical corporate numbers game of collecting a certain amount of phone numbers, e-mail addresses and even more extensive customer information can rapidly backfire. Sure, nearly every store is doing it these days, but unfortunately, the reality of the matter is that as often as you have a great experience with a customer, you're far more likely to take a good customer experience and turn it sour when you begin pressing for more information. If the focus was more on quality as opposed to quantity, I believe that over time you would create far more "great" customer experiences that turn into legitimate contacts. With some customers you build that trust on the first experience. With others, it takes a few visits to gain their trust enough for them to actually become a true "client." There needs to be more room allowed for sales associates to feel that out as opposed to being pressured by management to collect more information.

    No opinion of CEO
  2. 1 person found this helpful  

    Best job if you're a personal shopper

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Retail Giant in New York, NY
    Current Employee - Retail Giant in New York, NY

    I have been working at J. Crew

    Pros

    Fashion exposure, nice clothing discount

    Cons

    Unreliable hours and hard to get promoted or move to corporate

    Advice to ManagementAdvice

    If you're a College student and looking to work part time go for it

There are newer employer reviews for J. Crew

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