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Too much politics

Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at J.P. Morgan

Pros

Benefits were great, diversity is a plus

Cons

It seems like you can't afford to take vacation without knowing if you have a job or not. QC is completely out of control to the point that you are set up for failure

Advice to ManagementAdvice

Please use common sense, rate the quality of the call with the client, instead of following unnecessary by the book protocol let the agents be themselves with clients so they can build up a great rapport with the clients

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